Guest User
January 14, 2023
The supreme cabin we had was lovely. The bed was SO comfortable! Amazing pillows!! The best we've had, and we've stayed in a lot of places! We appreciated the fridge in the room and the rustic decor was lovely. The drainage didnt work in the basins and bedside light on my side didn't work. I mentioned it but it wasnt fixed. Air-conditioning was lovely, but no windows and no mosquito nets, so had to keep all shutters closed to cool the room and not be munched by insects, so it was pitch black unless you had the lights on. We asked for a large bottle of water to be put in the bedroom, and it took 2 days to arrive. The hotel resort is amazing, the pool is gorgeous, and the jungle plants and paths, although very few sunbeds in the sun, so sunbathing has to be done on the beach...which is lovely. It was unfortunate that when we went the beach was full of drift wood...no fault of the hotel. Be aware the laundry costs are exceptionally high... $20 for a very small load of about 2kg!! Sadly the biggest issue was the restaurant service. IF you got the meal you wanted, you often had to wait over an hour, sometimes 2hrs, even when the restaurant was empty!! I waited over an hour for a chicken wrap when we were the only ones eating! The restaurant staff are all lovely, but don't speak a word of English, and won't venture off the menu. So if you want fish instead of steak with your fries and salad, you can't have it! Only fish with rice and beans and a local condiment. When they did eventually allow it, after 30 mins of translating and explaining...they charged the full Br98 for full steak meal, not Br56 for the fish dish, even though there was less on the plate! I'd highly recommend hiring a 4x4 car and driving yourself....The taxi back to the airport cost Br550, because the road is terrible for 45% of the journey, so they charge extra just for that! It is beautiful, and very peaceful, so worth a stay, and maybe as it was the beginning of the busy season, thats why the service wasn't so great.