Hotel Costa Galana

We improvised a trip to Mar del Plata and found and excellent deal contacting them directly. The suite had an unbeatable see view, but what made us gave the hotel the 5 stars rating was the employees in all the areas that made our stay enjoyable. We tried the Spa and the massages were excellent, the food was really good too. I want to mention Denise who welcomed us and helped with reservations, including a stay in the chain new hotel in Buenos Aires. The hotel needs to be refreshed but it is nothing compare to the level of service, the clean crisp sheets and the comfortable bed.

We were scheduled to drive down to Mar del Plata toay from Buenos Aires and stay at Hotel Costa Galana . Unfortunately my wallet was stolen late yesterday afternoon with my drivers license included.... so I was unable to pick up our rental car to make the trip. Román Brutti from the Reservations Office at Hotel Costa Galana was very understanding and worked with us on the late cancellation. I am so appreciative and look forward to coming back to this wonderful country again soon and will definitely book a stay at Hotel Costa Galana when we return!

This hotel although very well located and attended is detained in the 90’s. All of it was brand new and super quality 30 years ago. Carpets, curtains, furnishings,Lightning, all of it is old fashion and a bit wares out. Service is great, food is nice.

The Hotel is living on past fame, it is currently the most expensive hotel in the city and proud to be a five star, while they only give you a three star experience. The rooms are outdated, the carpet is way too old and there is visible rust, peeling and other lack of maintenance on the bathrooms hardware. We had two of the best suites they offer and the view was very nice though. The service personnel was at times rude and some grossly untrained. They are enforcing what they call aforo, which is restrictions on capacity and services everywhere, but really what they are doing is offering less with less personnel, they make you reserve one day in advance for breakfast, sauna, pool use etc . When you try to use any of these services, they prevent guests access without reservation even if it is empty at the time. The beach is unusable since they rent all the tents to locals for the whole season, we had to end using a nearby beach club since the Hotel didn't even reserve a few tents for their guests. All this happened on low season, on December 2021, so good luck during high season. The most brilliant moment was when my father in law ordered a Cognac at the lobby bar and they brought him Fireball, yes fireball, I pointed politely that it was mistaken, and after a few minutes the server came to explain that they thought fireball was the most similar since they ran out of cognac... I hope you get a better stay than me!