Guest User
April 30, 2023
I have been using Ctrip for so long and have never given a negative review. I didn’t expect that the first negative review would be about this hotel. The room was very big and the first impression was okay. I booked a family room with one large bed and one small bed because I was at home. I am used to having one quilt per person, so I asked the waiter to bring an extra quilt. I opened the door excitedly and found a quilt cover. I asked if I had made a mistake. I wanted a quilt instead of a quilt cover. The waiter said that the quilts in each room in the hotel are made of one quilt. There are not many bed configurations, only quilt covers. Okay, then I will just use one bed for two people. It doesn’t matter. The next day, because I booked on Ctrip, the order displayed on the mobile phone can delay check-out until 14:00. , our family went to stroll around the mangroves early in the morning, sweating all over. We returned to the hotel around 11:30 and wanted to clean up. We received a call from the front desk informing us that we must check out at 12:00. I said that the check-out time shown on the order was At 14 o'clock, the front desk said that because it was a holiday, they did not follow the time specified in the Ctrip order and could only check out at 12 o'clock. They were out and really didn't want to quarrel with anyone. The family hurriedly packed their luggage and ran to check out. They were really angry. There is no contract spirit at all, so why promise to customers? I will not recommend this hotel.
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