Atour Hotel (In People′s Square Of Maoming High-speed Railway Station)

This is my second time staying at Atour Hotel. The first time was the one next to Shanghai Film Studio. The result was just as bad as the first time, the service was terrible! Bad attitude! Poor process! The one in Shanghai also has a poor environment! Poor hygiene! Let me talk specifically about this hotel in Maoming. We were two families traveling together. We had three children, one who had just finished the college entrance examination and two girls who were in junior high school. We booked three rooms, and the three children stayed in one room. As a result, the children were arranged to stay on the 10th floor, and we, two couples, stayed in two rooms on the 14th floor. As a result, each room card can only go to its own floor. As parents, we wanted to go to the 10th floor to see the children, but we couldn't. We asked the front desk to give us two more room cards for the 10th floor, but the answer we got was no. Each guest can only open one room card. If one more is opened, the other one will be invalid. I told the front desk what should we do if we want to go see the children? The weird answer was that they either let us take the fire escape stairs, or go to the lobby on the first floor and ask the front desk clerk to swipe our card before going up to the 10th floor. I asked the front desk if this was unreasonable? She actually said impatiently that it was a problem with the program and the system, not hers. Well, it seems that these procedural issues should be the guests' problems, so I have decided not to stay in Atour Hotel again!