From the time we arrived, this resort was first class. The reception was warm and friendly with multilingual attendants and staff. The room was very nice and the views spectacular. From our balcony and throughout the resort, we saw toucans and other birds, monkeys, iguanas and other wildlife. The spa was relaxing and professional. I recommend booking tours through the resort. They must thoroughly vet the companies because the tours were outstanding. Paddle 9 is a great one to the big waterfalls. Food is great. Not enough good to say. A/C in the room was 👍.