Manuel Antonio Inn

The Manuel Antonio Inn/ Tulum was the worst accommodation we have ever experienced. Furthermore, the Manuel Antonio Inn was completely misrepresented by ******* from the photos, anemity description, star rating, and hotel accommodation prior to our arrival at the property. Once at the property we had significant safety concerns in the competency of the staff and hotels location. Two young teenaged boys checked us in without any type of documentation. In addition, the boys left us in the Inn and did not return or were no where to be found. The rooms were abhorrent and from the photos we took are one step above a active roach coach or construction site. Some of the issues No towels Loud traffic all night Safety concerns No booking or expectation of arrival Room had to be prepared No staff support to bring any needed items to provide any minimal supplies The spartan Rooms consisted of a bed (futon) bathroom inadequacy

This hotel was completely misrepresented by the descriptions, amenities, star rating, and photos. Upon check in we had significant safety concerns as the young teenagers who appeared to be employees did not have any documentation or reservation information we showed them our booking info on our phones and they gave us a key. Afterwards, they left the property and were no where to be found. The rooms we were given keys had no towels, no shampoo or conditioner, dirty sheets, and no wifi information.

Paid for breakfast, but none offered. None around to ask questions. Need to looking for reception person to sign in.

The service war very friendly and helpful. As the street is very close, there is lot of noise of the traffic