I recently stayed at Abode - ***tralayam on June 29, 2023. I booked two suite rooms through Makemytrip. However, upon arrival at 19:40, I found that both the rooms and the restaurant were not clean. The initial rooms assigned to me were numbers 202 and 214, but I discovered cockroaches in the bathroom (in 202 room). After lodging a complaint, they provided me with another room, number 207. Unfortunately, the toilet in room 207 had urine stains, so I requested housekeeping to clean it. The staff member used the toilet brush to clean the mess by dipping it in the commode, applied toilet water to the seating area, and then used a bath towel to wipe it. Due to a language barrier, the staff member was unable to explain the situation when questioned. I expressed my concerns to the reception, but their response was very casual. They assured me that they would investigate. Additionally, the cleanliness in the restaurant was subpar, as the staff handling used plates were using their bare hands to serve food. This compromised hygiene standards. Considering these issues, I made the decision to return home the same night, despite traveling for 7 hours from Bangalore. I have sent mail request to Makemytrip to fully refund the amount, as I did not utilize either of the rooms due to the aforementioned reasons. I hope to get their support. I also suggest any travel partner companies to blacklist this hotel from their sites.