Urbi Apartments

We didn't have any setbacks and the reception was very attentive.

I booked a duplex apartment that gave me free wifi and parking. 1st problem, despite having free parking included, they did not give it to me. I would solve it with the website that reserved it and they would return it to me as they told me. But the second was a disaster, I arrived at the apartment and the smell was completely unhealthy, put simply, the smell of fecal water. I went up the stairs and when I entered the bathroom I saw a blockage in the shower with a clearly suspicious substance with a fecal smell. I called and one of the receptionists came to check it and obviously the smell was very clear, he came out like hell and told me that they were changing my apartment. I told him that due to my disability with reduced mobility (I am on crutches), they could give me one without stairs because he saw in situ that it was almost impossible for me to go down those stairs, they are impracticable because they are narrow and steep for anyone and they gave it to me for the I give it 1 star. They would also have been better if at the beginning and seeing my circumstances they had been more empathetic and human and given it to me from the first moment (or at least warned me) and avoided the pain that I had from that moment due to the great effort in downloading them. When I arrived at night and the next day when I left the apartments, I was grateful to lose that unpleasant smell that was already throughout the building. The area is not very good, not only because of the lack of parking, although if it is central I WOULD NOT RECOMMEND IT TO MY WORST ENEMY. PS the second apartment is in better condition but just approved, old showers, towels that are scratchy because they are old and the cleaning is just fair.

Without a doubt their strong point is that they are in the historic center, the apartments have the basics for a good stay. Cleanliness is not its strong point, the attention from reception is correct. It has an agreement with a garage very close that is convenient for parking.