Leonardo Royal Hotel Mannheim

This 🍻 hotel is really good, I can't find any shortcomings, the price is also very good and the cost performance is very high

The hotel is clean with very good service, very pleasant to stay there in the city center of Mannheim. I have become a loyal customer at this establishment.

Very friendly staff. Breakfast was great. The house is getting old, but I think the atmosphere is great. Very central. Would come again.

The hotel may have good hardware as a venue for meetings, but the guest room accommodation facilities are simply not as good as domestic budget hotels. Most of the facilities in the room I stayed in were broken (several friends I traveled with were in a similar situation. Some people even woke up directly from the cold at night. Imagine the 5-8 degree winter in Germany). I was directly frozen during my stay. I had a cold, so I booked a double bed room with two small beds joined together. The gap in the middle could make someone fall through the bed at night. When I had to check out early and escape, the bathroom heater was not repaired. . . The attitude of the hotel service staff has always been good, but the problem has not been solved. When I checked in, I was told to pay for pre-sales, but in the end, I was charged directly. The most outrageous thing is that the hotel clearly agreed to my early check-out and only charged me 3 days' room rate, and repeatedly apologized for causing me bad things. Consumption experience, Ctrip actually refused to refund my last night's room fee on the grounds of full guarantee. This reason was not mentioned when booking the room, and the hotel did not mention it when I checked out early. Is it you, Ctrip, who is lying or you and Germany? What kind of deal is there between travel agencies that I have to bear? ? ? If Ctrip doesn’t have the ability to do overseas business, and while bringing such an experience to customers, you still have to be so quibbley, then it’s better to close its doors!