3-Star Hotels in Manila

During my recent 3-day, 2-night stay at Swiss-Belhotel Blulane in Manila, the overall experience left much to be desired. While the hotel had potential, the importance of providing quality service to guests seemed inconsistent. Firstly, there was a noticeable discrepancy in the service provided by the on-the-job trainees. While some displayed genuine warmth and eagerness to assist, others seemed hesitant, particularly when they perceived that a guest might not offer a tip. This attitude detracted from the overall guest experience and contradicted the essence of hospitality, which should prioritize genuine care and assistance regardless of gratuity. Additionally, the functionality of the elevators was a significant inconvenience. With only one elevator in operation, guests frequently experienced delays and overcrowding, resulting in frustration and inconvenience. This issue significantly impacted the efficiency of guest movement within the hotel and should be addressed promptly to enhance overall satisfaction. In conclusion, while this hotel in Manila has potential, there are notable areas for improvement, particularly in ensuring consistent and genuine guest service and addressing operational inefficiencies such as elevator functionality. By instilling in all staff members, including trainees, a genuine commitment to hospitality and service excellence, the hotel can elevate the overall guest experience and distinguish itself as a premier destination for travelers.

The receptionist who assisted me during check in was very friendly and accommodating. I appreciate the upgrade to my room that I didn't expect. All of the staff are nice. The breakfast buffet is also good. There's a minibar inside the room and the price for the items are reasonable. Really enjoyed my stay. I highly recommend this place.

It’s good as usual. Their service is still good, their room service is still generally decent, breakfast is still buffet. Although, this New Year’s visit their buffet spread wasn’t our favorite. Just be aware though that their deluxe rooms aren’t published here in Trip.com most of the time. So we just had to upgrade at the hotel into two queen beds for ₱1500 per night since our room upgrade was not into the renovated side as I requested a carpeted room and bathtub for the safety of my children. I think it’ll cost more like ₱2,500 or ₱2,800 for upgrade into the renovated deluxe rooms. The renovated rooms however do not have carpets in them.

It is indeed a lucky hotel. Lots of people on FB recommended this hotel and so we did stayed here. Accessible to USEM. Near to the foot bridge. They don't have free dental kit but it's okay. Staff from guards to front desk to maintenance are very friendly & helpful. Thank you.

Comfortable and clean accommodations. Maintain high standards of cleanliness throughout the hotel, including guest rooms, common areas, and amenities. Ensure that the rooms are well-maintained and equipped with comfortable bedding, furniture, and necessary amenities. Streamline the check-in and check-out process to minimize waiting times for guests. Provide clear instructions and assistance to ensure a smooth and hassle-free experience.

Nice location and convenient place to stay. The hotel is old and smelly that is why you switch on the air conditionnaire always.

Executive Hotel is located just behind Sheraton hotel, previously Pan Pacific Hotel in Malate.I loved the location as it is surrounded by restaurants and bars.Robinson is just a few minutes walk away so it is exceptionally convenient. The rooms are clean and the staffs are polite and helpful. My only suggestion is that they can offer more breakfast choices or perhaps a simple buffet will be great.

The Eurotel Pedro Gil looks great with it's new look at the lobby area ,coffee house and the polish granite finishing elevator area ,the lobby and the coffee house looks much spacious than the previous look

The hotel has good clean rooms. The staff are friendly and helpful. There is a conveinence Seven 11 shop located within the premise. There is no Restaurant but there are great restaurants within walking distances in the neighbourhood. Safety is guaranteed. Good for both long term and short stay.

Great clean hotel for a great price. Decorations and staff were amazing! Easily the best part. They also provide helpful tools to plan your vacation and clean filtered water. The outlets will work with any (at least most) style of plug. The rooftop also has a fantastic restaurant and bar area! There is even a sauna up there too. They also allow bicycle rentals from the lobby if feeling adventurous. My only real complaint is the stairwell could definitely use better lighting. Oh also the airport shuttle is paid, but that goes for everywhere in the country so far