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I arrived and check in went smoothly, got the city lights room, very spacious, Good room away from traffic noise, the staff was great, and the cleaners made my stay amazing! enjoyable! I had shower and bath combined, a pleasant supprise .Sure the hotel can do with some paint here n there, the location was suitable for my needs, easy to get taxi, door men were helpful, I ate out , I met up with my girlfriend and met her father, she also got a room there also, would i go back yes , yes yes.

Hopefully a working wifi and cable TV should be made available. Staff are courteous and helpful. Upon arrival, was given a room with no shower head and loosed shower valves. It was fixed the following day. Overall, decent.

This hotel is adequate, but slightly overpriced vs. competition. While they have updated the lobby in recent years, from what I can tell there has been little effort to update guest rooms, which are dated vs. other 5 star properties like the Westin. The one differentiating factor this hotel previously had was a great breakfast buffet served in the Pacific Lounge on the 21st floor with floor to ceiling windows that gave a sweeping view of the skyline and the bay. It was carpeted with cushioned club chairs and those soft surfaces absorbed noise and the overall experience was a great way to start your day compared to the crowded and loud breakfast buffets at other 5 star hotels. Well someone decided to spend a lot of money to destroy that experience. They have opened a new restaurant on the first floor that is loud, crowded and gives you a view of 7-11 across the street instead of the bay. I spoke to the GM about this, so he already knows my opinion, but what continues to strike me is his point that the Pacific Lounge is “a premium space” - yes Sir, that’s true and previously it was one that virtually all your guests got to enjoy which is exactly why it was THE difference maker for this hotel. I came back thru Manila for a night on May 15 and was going to try the Sheraton one more time, but it was fully booked. Instead I stayed at the Westin for less money. There was no comparison- the Westin’s rooms have a much higher end finish, their food was better, and the service there was far superior like being provided a welcome drink and the Manager sending fruit to my room with a welcome note. The Sheraton Manila Bay is no longer on par with Manila’s best hotels

Friendly and personal service The staff were all very friendly and helpful and no request for assistance was a problem for them. The hotel is well situated, being close to shopping, transport, and the tourist sites. We would definitely stay here again.

Thank you Diamond hotel for making our stay very satisfying, you make us feel that we are at Home, so happy that we get to have a chance to relax during our day off at work. We really enjoyed our stay and looking forward for another vacation with you with my family 💞

It was a very good experience,my wife enjoy the facilities and the cleanliness in all areas particularly the facilities,amenities and our room.my wife was happy we both fully satisfied with the service. Thank you...

I had an amazing experience at Café Ilang-Ilang, where their breakfast buffet truly stood out as one of the best I’ve had. The variety of dishes was impressive, and everything was fresh and flavorful. What made it even better was the bakery – I couldn’t resist trying some of their pastries, and they did not disappoint. The bakery alone is worth a visit! On top of all that, the staff was incredibly friendly and accommodating, making the whole experience even more enjoyable. It’s definitely a place I’d recommend if you’re looking for great food and warm service.

I thought i was going back to old ages. It was average. If u want to save budget this iis a place where u should book. There's free WiFi and downstairs got place for dining.

It's really rubbish. Apart from the good attitude of the front desk service, nothing is the same. When I entered the house, the water was stopped. The hot water suddenly became cold and hot. The bottled water drank almost the same as the water in the swimming pool. All kinds of furniture were about to fall apart. The sound of air conditioning sounded equivalent to the level of aircraft engines. In addition, I did n’t understand when I first came to Manila. Ctrip wrote xx kilometers from the city center. This city center is the old city of Manila. The real urban area is in Makati. I'm still wondering how I couldn't find a five-star hotel in Manila

The hotel is cozy, clean and the location is great! It’s walking distance from hospitals and also near SM San Lazaro. We stayed here for a month and I didn’t have issues with my stay at all. It’s also very near an LRT station, making it very accessible if you plan to tour the city. The staff were also very attentive to our needs.