Kristen R
September 9, 2024
We encountered bed bugs during our stay, but the night manager and security were incredibly accommodating and understanding. They allowed us to leave, assured us of a refund, and promised a manager would call for an investigation the following day. Unfortunately, that call never came. When I followed up the next day to confirm our refund, the daytime manager was rude and condescending, which was very disappointing. I still haven't heard from a manager regarding the promised investigation. I had initially planned not to leave a review, but felt compelled to share my experience due to the dismissive attitude of the daytime manager. We were attending a nearby wrestling tournament and noticed multiple rooms with visible bugs, and several kids had bites. We have videos and pictures as evidence of the situation. It's important for others to be aware.