DoubleTree by Hilton Manhattan

An old Sheraton property won’t stay there again. A plus….staff are friendly. But … the whole place left us feeling gloomy and the vibe was a bit eerie. Somewhat depressing. Another plus…clean room and bed was comfy. Upon arrival ….We could NOT find our room. It took three tries and finally the young woman at the desk helped us locate our second floor room. The room had two entrances and the keycard wouldn’t work on the door closest to the elevator. The management needs to take a serious look at the signage for the property from the perspective of a weary traveler loaded up with bags and arriving at a new place. One microwave for the whole property. Decor is dark and lackluster.

Lily at the front office was absolutely amazing both over the phone before arrival and accommodating our stay while at The DoubleTree! She is a rockstar and we will be back because of her!

Diamond Member Property is currently under renovation, common spaces looked updated, some pieces in the room looked new and others very dilapidated. Boxes and construction equipment sitting everywhere. Standard King Room - very small. Not good for business travel - only space for coffee maker is in the middle of the desk and desk lamp was barely a night light. No overhead lighting and different levels of lamp lighting was inadequate. No trash can in bathroom. No microwave (or spot for one) Bed was comfortable. Toilet tank lid wasn't correct for the toilet. Pool was decent but handrail is about ready to fail. Needs attention. On site restaurant - I didn't try it. Didn't try the breakfast - I'm personally not a fan of the $15 daily credit that may or may not cover breakfast (that is a corporate issue)

When we originally booked this hotel last summer for our daughter’s wedding it was a Four Points Sheraton. When we met the sales manager at the hotel to tour the facilities before signing the contract, we noticed there was a lot of construction. We were assured that it would all be finished before the wedding in January. As part of the agreement, they opened up a $99 wedding block room rate. The only way to book this rate was to call the hotel directly and ask for it. We included the hotel’s phone number on the wedding invitations. We had several of our guests reach out to us to tell us that they were either told that the room rate was sold out or they could not find it. We determined that they hotel was forwarding people to the Marriott reservations line instead of taking the reservation themselves. This was an ongoing issue for several months leading up to the wedding. A few months later, we learned that the hotel was going to switch brands to the Doubletree by Hilton. That change happened in mid December. This led to issues with numerous reservations being lost. This wasn’t a major deal other than another hassle for me to deal with. The hotel was big enough and you will see in a bit that it ended up being a good thing for many of the guests. Mother Nature decided to wreak havoc and sent winter storm Blair for the wedding weekend. We originally had over 200 people RSVP. Due to the weather, we ended up with only about 85 people for the reception. When the guests who weren’t able to make it called to cancel their rooms, they got a variety of different answers. Some were told they would be charged for the night, some were told their credit card wasn’t on file (due to branding switch I assume) and many were told their reservation wasn’t in the system. At the same time, we had many people who decided to stay the night at the hotel instead of going home that night. The hotel decided to keep the $99 rate available even though it was past the cutoff date. I ended up booking and paying for a total of 5 rooms under my name and Hilton account. (I only got points for 3 rooms and assume that is just a Hilton limit). When I settled up with the hotel the following week, I realized that I wasn’t offered bonus points or a food/beverage credit for any of the rooms when I checked in. Due to that mixup, I was offered a whopping 1000 bonus points as compensation which still haven’t posted 2 weeks later. It was still unsafe for people to leave on Sunday and the hotel extended the $99 rate for all of us there. (Some couldn’t get out until Wednesday and the rate was still made available. The wedding reception went great. The Fiesta buffet was delicious. The service was great. Everybody who was there had a great time. I had ordered 3 kegs of beer and food for 200 people. Since we were all stuck there on Sunday, I asked if they could bring out the unfinished kegs to which they agreed. (We also brought the kegs back out on Monday as

I really enjoyed the updated hotel. They have done a lot of changes since I was last here when it was a Four Points. The staff was very friendly and the rooms are very spacious. I loved how comfortable the bed was and the breakfast was really good.

I stayed while renovations were wrapping up. The updates breath new life into this old tired property! It is a short drive from the airport. The rooms are huge and very nice! I stayed for two nights and had really good sleep in the comfortable bed. The staff is very friendly and breakfast was great. Overall, I highly recommend this hotel for its comfortable accommodations, friendly staff, and convenient location. It will be my preferred choice for future business trips.