Hotel Sonar Bangla Mandarmoni

Very Rude Staff , Room Rates charged are not as per Room design & amenities provided , horrible breakfast, cannot plan for future travel , over priced food according to taste & quantity, very uncomfortable Parking space, swimming pool area is not clean

We stayed in Platinum rooms. Rooms are excellent. However, for the price one pays, there are flaws. 1. Toilets are poorly designed. In every hotel of repute, Toilets are designed in a way that while bathing the whole floor of the toilet doesn't get wet. The bathing space is separated and either is enclosed or have a curtain. Nothing here. 2. For the price, rooms are expected to have bedside table lamps. Nothing. 3. We stayed in Room 15. One switch controls all the four room lights. Either you have fully bright room or totally dark except the passage light once one enters.

The Hotel Review us appended below: Location: Bang on Seabeach. Ambience of Room: Very Poor. Small size room. In the name of extra bed only one small size Sofa was provided which was just OK for a Kid but definitely for Adults. Room Outside Environment: Extremely Poor. Most of the time there were cleaning stuff and Durts in the corridor. Pics attached. FO Staff Behavior: Poor and Rude. Food Quality: Good. Food Portion: Small comparing to Price charged. Room Tariff: Extremely high even more than some of Eminent 5 Star Hotel in City Kolkata. Room Defination is not clear. In booking site only standard Room option shown. While reaching it was found the alloted room was having stinking smell and no view from balcony. Asking for the better room Hotel Authority charged Rs. 3000 extra including Driver accommodation which should have been complementary in Such Tariff. Overall Experience: Average not Good.

Very poor food quality , very poor service , unnecessarily expensive. No lift facility for premium rooms . Breakfast arranged in banquet which is not properly clean and hygienic. AC fridge were not working as expected. No rules for swimming pool usage.Food quality and test both are not up to the mark. Not at all recommend.

Just one night stay was good enough to rejuvenate us in this fabulous hotel. Stunning views from platinum room where it's like living with the sea waves sitting in the balcony, on the sofa or bed. Tasty food served in the restaurant with a wonderful breakfast spread. Staff are courteous and friendly. Beautiful lawn and easy beach access even for elderly

Overpriced as compared to the facilities available. Only good point is that the hotel is located right on the beach. It is rated 3 star but I really do not know how come it got the rating in spite of serving such below ordinary food! Food was greasy, utensils were not up to the standard, flies were there everywhere in the restaurant. You would feel like you ordered food in a low quality village restaurant with 3 star price tag! The staff in the canteen and housekeeping try to serve their best. But their lack of vocational training is clearly evident. It seems the hotel management never bothered to spend on training human resources to being them to the quality of a 3 star hotel. The reception area does not look like anything I would correlate with a 3 star hotel, it is so below average! So is the behaviour of the reception staff and manger, they are lacking the warmth and professionalism both which a customer would expect from a decent hotel management. I stayed through out the world in 3 star or 5 star hotels, I hardly felt so disappointed ever by the bathroom area which was there in the sea facing Platinum room (where I stayed). The booking team contacted me through out as ''Sir'' in emails though I repeatedly corrected them that I am a woman and not ***! Again comes lack of basic training. Overall staffing need to be properly trained to bring the hotel to a 3 star standard! These untrained people are working hard with best intentions but they can not match the expectations of a customer who wanted high standard. Management needs to spend some money on both the facilities as well as human resources if they want to carry on asking for such exorbitant price from the boarders.