Milverton Hotel

No network, or WiFi, iron or hair dryer. What was offered online wasn't provided

After a slight hiccup of not being able to get in.... (We had no code for the front door, or any communication there would be a code for the front door)...After calling the support number a few times finally got through and was given the entry code. Then we needed to guess what room we were staying in and the code for that door. Other people would have lost it by then but I rang back and was helped again. The room itself was just as described. Nice touch with the food left by the kettle. Shower was delightful. 10am check out was a bit early... Bit we were leaving before 10 so it didn't matter to us. But might to others. If your booking here. Make sure you have both codes before you arrive and everything will be fine.

Don’t book. I cancelled a booking and they still took payment- via direct debit no less so if I hadn’t discovered the error I could have been paying monthly. No reason to do this. I was wary having read some poor reviews and descriptions about no staff. Makes the positive reviews feel a little odd.

I booked through Agoda, when i got there the guy at the desk had not received my booking, i had to hang around while he phoned his boss to get the room code, i had to take a picture of the guys phone as i received no text with the room details, the guy let me into the room, i thought oh the code operated door lock must be straight forward, what a laugh, i was not shown how to use the lock, i was not given instructions, i did not even get the text message, also the instruction on the photo i took was wrong, these door locks are impossible to figure out unless your shown, a black shiny keypad your supposed to see in a dark hallway, note the keypad does not light up unless you know which bit to touch, which is impossible as you cant see, i ended up locked outside my room on the phone to the owner, he was terrible, the first thing he said was you need to leave the room in 30 minutes, he was not bothered that i was locked out for half an hour, there was no reception around, the owner was hopeless and could not speak clear English, the room was also very dirty, i would advise everyone to avoid this sub standard unclean so called hotel.

This hotel is really bad, it is dirty, unkept with broken toilet seats, shower doors that trapped my daughter and partner inside the cubicle. The plug sockets had extensions that sparked when used, upon investigation it was an extension plugged into another extension that was sparking. when I say dirty I mean filthy, I have never stayed in a hotel like it. after upgrading room to one with tea and coffee facilities we were met with absolutely filthy canisters with dried out sugar and coffee inside that you would only really see in an apocalypse if you ask me honestly I would not recommend even as a budget last minute booking I have never come across this before. and will be considering not using *********** in the future as this place is a bloody death trap, so how it is on your website I have no idea. with people outside shouting on phones in the courtyard at 7am in the morning it’s not a comfortable pleasant stay! avoid at all costs!!!! And the whole place stinks from the min u walk in.

Where do I start? For starters there is no one ever present at the reception, so any help needed you can forget it. The room isn’t as nice as the photos. Not 1 lamp worked in the room, we were given tea and coffee but no milk so what’s the point as you can’t get any from reception cause no one is there. Furniture falling to pieces and 1 tea spoon no forks or anything. Would not recommend, definitely stay away. If this is the only place available you should still stay clear, £100 absolutely wasted.

We paid £100 for a deluxe room arrived early as we were going to Indian Consulate needed the loo so was charged an extra £20! Got back and the room had mold on ceiling and a broken toilet lid. We paid £120 for a pee even the toilet paper was like rice paper. We just left and drove back home to Liverpool. The bins outside were overflowing it's all fir coat and no knickers. We would never recommend this place to anyone!

We were in room 7 and this has got to be one of the worst hotel stays I’ve ever been. It was self check in which was initially fine but meant there was nobody to complain to. Firstly, the window had been left open when there’s an obvious wasp nest right beside the window with hundreds of wasps flying in and out holes right outside the window, so we had to close the window so no wasps would come in so the room was absolutely roasting. Secondly, the shower was mouldy, had long dark hairs stuck to the walls and the shower itself was so temperamental as it kept turning off after every few minutes and you had to stand and wait for it to eventually come back on again with hair full of shampoo. There was a TV in the room but there was no channels or signal so didn’t work. The roof was sloped so had to watch your head if you were on the left side of the bed. There was no lamps in the room just the main light, so if you woke up in the middle of the night to go to the toilet you couldn’t see where to go until you got to the other side of the room for the big light switch, banging your head on the sloped roof on your way. Wifi was terrible and did not work. No mirrors in bedroom to get ready, there was one in bathroom. The carpet was old and stained. Lastly, the tea coffee sugar table was absolutely disgusting. Tea and coffee had been decanted into glass jars which were so dirty and in need of a thorough clean. There was what I think some sort of powdered milk in one of the jars? No real milk or UHT portions. There was only brown sugar sachets available which was placed inside a previously used white sugar jar which had crusted round the bottom as per previous guest photos. But no white sugar sachets. We stayed here as it was close to the hospital St Mary’s where we had an appointment the next day and we don’t live nearby. I get the price for this room isn’t expensive however you do expect certain levels of cleanliness and basic facilities like running water.

Fabulous stay once again. The girls always make you feel so welcome. Nothing is too much trouble for Gaynor and Linda. The newly decorated breakfast lounge looks AMAZING. The breakfast is just AMAZING. This hotel is a must stay at!!! Will see you later in the year again, ladies, we can't wait.