The Midland

Centrally located in Manchester with easy access to attractions and amenities, the hotel offers spacious, cozy rooms, friendly staff, delicious breakfast, and a wide range of facilities including a great spa.

I recently stayed at the Midland Hotel in Manchester, and unfortunately, the experience was far from what I expected from such a well-known establishment. The service was lacking, and the room had several maintenance issues that significantly impacted my stay. First off, the room itself had a broken overhead bed lamp. Additionally, the shower cubicle had a broken sliding door, which was not only inconvenient but also created a safety hazard. It's frustrating to stay in a hotel that doesn't pay attention to these basic maintenance issues, especially when you’re paying for a higher standard of accommodation. To make matters worse, we ordered an ice bucket to the room, which took 45 minutes to arrive — only for it to be filled with melted ice. When we asked for a replacement, it took another 30 minutes to get a fresh bucket. This delay, combined with the poor quality of service, left a bad impression. Moreover, I was shocked to discover that basic amenities such as a dental kit and shower cap were charged at an additional £3 each. For a hotel of this reputation, I did not expect to pay extra for these essentials, which should be standard in any suite. What was particularly disappointing was the complete lack of personalization during my stay. I had booked the suite to celebrate my birthday, but there was no acknowledgment or special gesture from the hotel, which made the experience feel impersonal and underwhelming. While the location of the hotel is great, the poor service, lack of maintenance, additional charges for basic amenities, and the absence of any special touches for my birthday were major letdowns. For a hotel of this caliber, I expected much more attention to detail and a higher level of comfort. I hope the management addresses these issues, as it has the potential to be a great stay with the right improvements.

I like how the room and location is. Nonetheless, the concierge/reception area that checks you in will determine the 1st impression. The staffs at the front desk aren’t that friendly and they do give me an attitude (in a bad way). It was until the next morning , when I was checking out that I felt that the front desk manager was really very helpful and warm with customers. It’s a shame that the first impression is not what I’ve expected. The breakfast spread is comprehensive. Atmosphere is also set to be English. I like the cultural aspect. Room is comfortable. I’ll definitely stay there again but less the unfriendly staff at the front desk.