The Reach at Piccadilly, Manchester, a Tribute Portfolio Hotel

Brilliant hotel and staff are really nice. Would stay again and recommend

Location is good, walkable distance.

Whilst our room was comfortable, if not slightly small, and decorated to a high standard, I won’t be returning nor recommending this hotel or any other in the Marriott chain. This is for two reasons - firstly, the checkin process was a farce, with a 30 minute wait whilst a handful of people in front of us queued to be checked in. Secondly, I am not comfortable with regards to how well my financial data is stored and used. On check in, we were asked if we would like to keep a card on account for a tab. We declined stating we would prefer to pay as we go. I then added on and paid for breakfast on my card - having booked through a third party, this is the only occasion my card was used at the hotel. We checked out the following morning. 30 minutes later I received a text message to state I had gone overdrawn - this was unexpected and so I checked why. It transpires that the hotel had taken payment for the hotel room, despite me having already paid in full prior to our stay. This concerned me for two reasons - the first being that £255 was taken from my account and (upon calling the hotel to query and be issued a refund on the wrongly taken payment) I was informed it would take 3-5 days to return to my account. Leaving me in a chargeable overdraft through no fault of my own. Secondly, I had not only not authorised this payment, but I had clearly stated I did not want my card kept on file for future payments. A request that was ignored and resulted in an unauthorised payment been taken. I have been in touch with the hotel chain group - who said that they would get someone from the hotel to be in touch. No one has been in touch and my emails have been ignored by head office. Poor form on both parts.