Guest User
March 11, 2024
We just came back from vacation, so I want to tell my impressions of the hotel. We had a Standard room in the main building. Size of the room, bathroom and terrace, comfort of the bed: 10. Hygiene: 9. Maids were (not)coming- in accordance to our instructions. We had a small problem with water leaking from the shower cabin, but the maids solved it in a timely manner. It wasn't an issue for us. Food: 10. Huge selection of dishes, everything is fresh, delicious. It's interesting that the staff does not serve the guests but only cleans and prepares the tables. It took us all day to figure it out, but it's not a problem at all, just an organization thing. Entertainment: 10. The hotel is a great place for a family stay. Various sports activities are organized during the day (water polo, volleyball, picado, bocce, aquabike...) and various performances (music, dance...) in the evening. For children, swimming pools and slides for all ages are available. There is a children's club that is open until 5 pm and in the evening they have music, dancing, reward ceremony, etc. Praise to the animation team, especially Mr. Erhan. It's amazing how he entertains the children, runs the program, and at the same time constantly takes care of their safety. He also manages to activate adults with his team, unobtrusively, but enough funny to make everyone want to join the game. He is also , literally, the only person who has good knowledge of English, Russian and a little bit of German. Staff 9: The biggest and actually the only downside of the hotel is that the staff doesn't speak English at all. They don't even understand it enough to even pantomime to explain something. I mean the reception, the restaurant staff, the maids, and most of the animators. There were situations where the girl in the restaurant literally ignored our question and walked away... at the reception, every time we tried to speek in english, the girl called a guy who understood us. Very problematic. I would like to mention that the main member of the animation team, Mr. Erhan, speaks excellent English and he is actually the only one from whom we could hear some current information. The man has all the capacity to be some sort of hotel manager. On the other hand, I have to praise the kindness, meticulousness, dedication of all the people, which can be seen from the way the food is prepared and served, to the way the boys clean the pool area. People are honest and hardworking. I saw that the pool maintenance guy left forgotten (expensive) glasses where the owner could easily spot them. I can't imagine that in most European countries. Beach: 9 With fine gravel-sand, nice shallow, small waves, excellent entry into the water for children. The water is clean. The beach bar has everything you need. You can play volleyball almost all day. The only downside to the beach is the lack of showers. As far as I have noticed, the neighboring beaches have a shower, and this hotel only has a fountain for washing you