Kaya Side

This resort absolutely deserves its high rating—and honestly, even more! There wasn’t a single thing we felt was missing. Everything was simply wonderful: from the beautiful location to the amazing entertainment team, the high-quality services, and the genuine attentiveness of the staff. The food was delicious, with a great variety of well-cooked dishes, including plenty of traditional options. Meals were a real treat! Our room was spacious, with comfortable beds and enough furniture to easily store all our belongings. The pool area was well customised, offering plenty of shaded areas. Also, the kids’ pool area was really nice! It has everything needed for fun and splashing around, including two slides that adults can enjoy too. The shows and activities throughout the day were diverse, fun, and well-organized. Boredom was simply not an option! A special shout-out to Yusuf and the entertainment team—such great energy and lovely people! A few suggestions: • Some guests were reserving beach sunbeds overnight by leaving towels on them, which made it harder to find good spots in the morning. It would be helpful if staff could clear towels after hours to ensure a fair start each day. • Beach towels are only available at the spa reception, which opens at 8 AM. For early risers who want to enjoy the beach at sunrise or return towels the evening before, an earlier option or alternate pickup point would be appreciated. • Just a note for future guests: the sea entrance is a bit abrupt. This isn’t a downside of the hotel itself, but good to be aware of when planning your beach time. Thank you for the wonderful experience! We left yesterday and already miss it. We will definitely return. I can’t recommend it enough!

Great hotel. Great food, nice gym. We even saw a chameleon and tiny turtles hatching!! Friendly staff, huge meat selection and good wine. Events and shows are awesome. We had a lot of fun with 2 kids of 5 and 1.

We chose this hotel because ETS recommended it and based on the score it received. However, we quickly realized that it has no positive aspects at all—except for the cleanliness of the rooms. The variety of food is very limited, and half of the dining area is set up outside, so you have to wait in line under 40-degree heat just to get food. Drinks ordered at the beginning of the meal arrive only at the end. This hotel is definitely not an “ultra all-inclusive” concept. The rooms are old; the minibar only has water and cola, no alcoholic beverages. The bartenders clearly don’t know how to prepare drinks—just a drop of alcohol is added. Some children’s activities are not free. For example, my daughter wanted to do sand painting, but because I didn’t have cash with me at the beach, I told them I would bring it right away. They didn’t allow her to start and made her cry. The water slides are rusty, many people hurt their feet on the rust, yet they are still being used. There was also a car-painting activity; we arrived just before it ended and politely asked if my child could do a little painting. Instead of showing flexibility, they rudely said the event was over, and when I insisted gently, they responded aggressively, even walking toward me in a threatening way. The pool is dirty, sunbeds are old, and the poolside area is full of trash—same with the beach. I was personally picking up plastic cups and throwing them away. Towels are “reserved” as early as 6 AM, so it becomes impossible to find a decent spot later. When we arrived, there was not even a “welcome.” The staff show no interest or care. As for cocktails—there’s no bartender worthy of the name. We ordered cocktails, and they just mix soda, Sprite, and syrup. In short, don’t believe the reviews and scores. For us, this was a very bad experience and a big disappointment.