On Vacation Wayira Beach

Just the tours wich they are very expensive and to be able to get a discount yo have to go to a meeting to check who has visa, mastercard or american express to invest 4000 dollar to be able to get a little discount on tours and other trips to the hotel and flights. Service on one bar they sayd i cant serve you till im done with inventory if not you can go and complaint at the lobby. I just left and didnt buy anything because it was a bar not includded in the hotel i felt like i was begging for something but i was paying for it.. the dont care. Not help at all at the lobby with reservation, we arrived at 10 am because we had an early flight and asked for an payd early check in and nothing.. they didnt care. We payd for includded breakfast, lunch and dinner and the buffet restaurant is very limited with options, only 2 usually, we just went 1 day of 4 we stayed, we had to go to another payd restaurant wich food was very good but very expensive, just the 2 servers in that restaurant and the 2 servers at another beach bar where very polite and cared about us.. the rest didnt care. I would NEVER come back to this hotel, they offer bungalows in front of the beach and ours was very very far, and very hard to find. No signs and very confusing, they dont change sheets and towells unless you drop them on the floor. We where planning to stay longer if we wolud like the hotel but decided to go to santa marta instead. Hotel not worth at All

The property seems to be upgrading the hotel, but the food quality was disappointing. The only protein option available was pork. Additionally, the room, which was advertised as having a mini fridge, did not have one upon arrival. This made my stay particularly difficult since I couldn’t store my diabetic supplies. Unfortunately, reception was unhelpful, and the medical office refused to store my medication.

I don’t recommend that place! Food is terrible. Staff is very unhappy. The location is not special. The architecture of this place is horrible!

Worst experience! Worst stay of my life. From start to finish, it was a horrible experience! Was charged an extra $200.00 upon arrival, that I will be disputing with my credit card. Bad customer service, bad internet, no towels, problems when I asked for ice. All the basic amenities that most hotels have, was non existent in this place. My room was a refurbished container that was rusty and old. I would not pay more than 50.00 a night, I was charged 200.00, unbelievable. I have traveled extensively and never give negative reviews, but future travelers should be aware of the terrible conditions of this hotel.

Horrible place to stay The worst place ever. Rooms old with dirt and rust everywhere. We had towels stained and had to change several times. Forget about housekeeping unless you want to wait hours. The customer service is terrible and they treat you with attitudes all the time. Get ready to fight for ice to take to the room. Also check your bank account because they will charge you twice. The only upside is the spectacular views. Forget about internet they suggest you sit on a cactus to get signal.