Travellingisluv141
June 25, 2024
Our stay at the Sterling Manali was good, with several areas needing improvement. The rooms looked old, with dirt stains on the walls. Additionally, none of the rooms have balconies, which sometimes led to smells and flies getting trapped inside, making it quite inconvenient. There were also insects in the hotel lobby, which was off-putting. On a positive note, the hotel has a small park, a feature that only a few hotels in Manali offer, and it was a pleasant place to relax. The food in both the breakfast and dinner buffets was really tasty and offered a good variety of menu options. We especially appreciated the efforts of Mr. Balvir and Mr. Mehar, who made our stay more comfortable and were always available to assist us with excellent service. However, I believe the staff at the reception could be more welcoming and greeting, which would enhance the overall guest experience. Overall, while the food and certain amenities were commendable, the condition and cleanliness of the rooms and the lobby need significant improvement.