The Kunzam Hotel(Govt. Hotel)

We 2 senior citizens stayed in Kunzam Hotel, a State Government property, from 21 to 26th June 2024. Overall experience is good though there are scope for improvement. Hotel is located where mall ends near the Atal Behari Vajpayee statue. Just below the hotel is mall. Extremely advantageous for old, kids & ladies. Reception ambience is reasonably good. Mr Prakash, Mr Vikrant & other staffs are handling different types of tourists with smiling face & tremendous patience. It has ground & 2 floors, neat & clean. Different size rooms having different rates are there. Rooms are with buffet breakfast & dinner. Rooms have attached bath with geyser & exhaust fans, sofa ,medium size cupboard, chair, table, TV, electric kettle without tea/coffee pouches. No hair dryer is provided. Intercom is there. Road side rooms have mall view. House keeping is very good. Everyday room cleaning is done with change of bedsheets towels & toiletries. Some leakage in toilets should be checked before alloted. Dinning hall is bit small & food items are also limited. Hotel has no lift making little hardships for the seniors. Wifi is not strong. Parking area is about 500 meter away & pickup drop point is about 25 meter from the hotel. Hotel has appointed young ***, Mr Lokit to help for luggage shifting & managing the parking gate. Drivers are provided accommodation upto a certain capacity. Generator is there. The hotel is suffering from acute staff shortage. Staffs ate giving 12 hours duty without extra remuneration so far my knowledge is concerned. Even then staffs are trying to give room service , without lift , without much delay. Himachal government tourism department should look after to improve the service by posting some more staff & can earn revenue from this lucrative tourism industry. Thanks to all the staffs of Kunzam hotel, Manali of hptdc.

The staff at reception are terrible. They don’t value you. I went with the family including my 6yrs old. Requested for early check in they accepted over call but denied while we reached. We waited for 6 hrs in lobby.

Checked into this Himachal Pradesh tourism hotel on our family trip to Himachal. The location of this hotel is just the best. Right on the mall road. Staffs are extremely courteous and humble. They have a small sit out right in front of the hotel from where you can enjoy the evenings with some tea and snacks. Food is very good. Overall a well maintained tourist hotel. The only weird thing is that though we have booked the hotel well in advance to ensure a better rate, at checkin we were informed that we have to pay extra since the rate has increased. Question is why? The staff can't be blamed for that but the authorities must look into this. Even airline don't do this. Unheard of. Having said that will definitely be our choice on our next visit.