Worst accommodation experience on this 8 month Latin America trip so far.There is no way that their rating is legitimate. Upon arrival I was treated like a dog in a zoo. It was baking hot and I was told to stand in the corner with no seat or water offered and my passport was demanded. I was so furious I tried to cancel via the booking websites support chat but the business refused to let me cancel and wanted the full 3 nights which I had pre-paid, though at this point I hadn't even checked in. These people are beyond slime and pretended that they had no choice to reject the refund as it was the booking websites issue (whom I had on live chat at that moment). All they were concerned about the entire time was that I was not allowed to use the rooms air conditioning - the only thing they offered or said the entire time. A guest here is like a criminal in a prison and I decided to stay so as not to allow them the pleasure of stealing three nights worth of payment without consequence. I promised them I'd give them this review and here we are (see pictures for validation). The place is sketchy and is clearly used for ulterior motives hence the insane security - as they have you duel padlocked inside the building and you have so get somebody to manually unlock the doors to leave. The room was a dump too and the shower is a pipe hanging out the wall. No toilet paper of course and no towel provided. The place seems to house dubious characters and when seeing the place from a multitude of perspectives it clearly functions as some sort of "safe house" for a certain underbelly of society. Beyond awful. Merry Christmas.
Robert
October 21, 2023
Booked and prepaid for 4 nights. The first night I was not able to sleep at all. I could hear everything from the next door who had a little kid who ran around till mid-night. And then there was a party in the courtyard which went on till 3:00am. By then I was so irritated and uptight I could not fall asleep. The noise level was incredibly loud because they were drinking and screaming. The room had dirt in corners and the bedsheet had long hair everywhere. The shower had no head, just an exposed PVC pipe. When I complained to the office the next morning the guy said he was not the manager and had no authority to control the party animals. I sent an email explaining about my experience and asking for refund but haven’t heard from them. I will NOT recommend this place.
DORYS
October 1, 2023
Shower broken, over charge to use air conditioner, ridiculous prices, the rooms are small and very hot, insect almost eveywhere, don't come here, do not recommend
She
August 13, 2023
Staff are very polite and helpful!
For directions landmark the place is close to the Maxi Pali in Santa Ana. Same street from the back.
Louis
August 17, 2023
Very kind and friendly staff. Very clean
Gretell
August 19, 2022
very clean, safe and friendly and very good customer service.
Yoel Nunez
May 31, 2022
Excellent
Francisco manuel
October 21, 2022
Nice
Maday
March 19, 2022
Good
Property Policies
Check-in and Check-out Times
Check-in: 14:00–24:00
Check-out: Before 09:00
Child Policies
Please contact the hotel for details on their child and extra bed policies.
Cots and Extra Beds
Please contact the hotel for details about cot and extra bed policies.
Breakfast
Breakfast is available at the hotel. Please contact the hotel for details.
Age
Fee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.
Show More
Services & Amenities
Most Popular Amenities
Parking
Luggage Storage
Wi-Fi in Public AreasFree
Show More
Frequently Asked Questions
How much does it cost to stay at Casa Saer?
Prices at Casa Saer are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.
What is the closest airport to Casa Saer?
The closest airport is Augusto C. Sandino International Airport. It is 13.1 km from the hotel and approximately a 24minutes journey by taxi.
What are the check-in and check-out times at Casa Saer?
The check-in time is after 14:00 and the check-out time is before 09:00.
Does Casa Saer provide airport transfer services?
No, the Casa Saer doesn't provide airport transfer services.
What amenities and services does Casa Saer have?
Casa Saer has the following amenities and services: Parking, Luggage Storage, Wi-Fi in Public Areas.