Holiday Inn Managua - Convention Center

Good Afternoon Holiday INN Managua ,  Below will be explained a series of events of negative experience The last one is the Worst.  1. When we arrived we were not greeted or helped with Luggage and made us wait before getting help with our reservation  2. We requested room service and the Drink we requested was incorrect , we requested Coke but they sent us Diet Coke instead despite making the clarification during the call  3. We tried to use the Bath tub , however it did not work  4. I went to reception and confirmed if the event I was attending to was being hosted in that Location or if another hotel (Holiday INN Express) and they did not know , they were unable to confirm  5. At 2:30 PM one of the Cleaning Lady went room by room knocking on each door and yelling is someone there ? Causing High Discomfort Other Guests also complained about this 6. The worst part was that they have an employee asking at Random ( Not to all guest) if we had paid breakfast. We understood why it was being asked but he went immediately to check with Reception it was true , and in the middle of putting food onto our plate , he stated that it was not true and that we had not paid my wife confronted him and went to reception and they were able to confirm they had made a mistake. They did not apologize for making a Scene , they made us feel very bad and caused a scene that everyone was looking at us as if we had done something wrong , customer service was awful above everything  7. Reception did not speak english , they had to request a supervisor to confirm our reservation did include breakfast

This is a super busy hotel with so much going on but I enjoyed the atmosphere. Great vibe. Some may find it noisy. Clean. I ate at the restaurant one evening and food was good. Staff were pleasant and friendly. Rooms were fine. I came back to sleep and shower, I was out most of the time. Let's be honest, Managua is not a place your likely to stay long and this is fine for a few nights.