The Kings Arms Hotel

I had a bad nights sleep on 04/01/25 as the pillows were too hard for me, I try a combination of the 4 pillows. I spoke to a member of staff on the morning of 05/01/25 and he advised he didn’t think they had any other pillows but he could look to find some cushions from the bar, to this I pointed out that people could have been sitting on them and cushions to which he agreed and I advised that I wouldn’t want to be sleeping on them if people had been sitting on them. When I went back to my room it was clear that nobody had been in my room and no update on the pillows and clearly none changed as the bed hadn’t been made or the room serviced in any way. I was unhappy with their response from the male team member and the unsatisfactory customer service. When paying £115.00 per night I certainly expect more than received.

I stayed over in one of the stables rooms which was tastefully fitted and decorated and the radiator and towel rail were much appreciated as I arrived soaking wet on my bike. This might be partly why the welcome when I arrived was rather cursory but everything else about the stay was great. I didn’t eat in the restaurant but it seemed pretty busy, the bar had a good atmosphere and the beer and service were great. I’d recommend Michael’s Butchers and deli for breakfast - worth the 10 min walk through the abbey!

Nicely decorated rooms, but needed some TLC in places. We booked 3 rooms with the family, all different sizes a little tight in some as we had a baby . Dust on wood panels, but otherwise nice. Carpark at the back of the hotel , you have to drive threw a arch way it can be tight depending on which car you have. Scaffolding around the kings arms pub. I recommend Micheal's butcher for breakfast gorgeous, food nice cakes also.

Booked 10 minutes before we arrived here after being let down by Pettifers, Crudwell (see separate review). Landlady was very welcoming and helped my husband when she saw him struggling to walk across the carpark. We had a room in the courtyard which meant no stairs and the shower was a large walk in so excellent for us. The bed was very comfortable and there was all we needed in the room. Enough space to walk around and a dressing table with a chair and mirror where I could do my hair as a plug was nearby. The entrance way to the carpark is a little tight but after the first time you get used to it and there was a large transit van which had managed fine. There were painters there who were so nice and guided me through. At the end of the carpark is a terrace with great countryside side views and as the weather was lovely we spent quite a bit of time there. The 2 lads in the bar were a credit to the place as they were friendly and helpful. Would defiantly recommend.

We stayed here overnight before my son's Dyson assessment day. What a great choice!! From the moment we arrived we felt welcomed and comfortable. The staff were efficient and super friendly. The room was characterful and quiet. The beds are comfortable. The shower was just right. We overlooked the back - the stable rooms and the fields beyond. We arrived too late for dinner, so we popped down the road, and there is a bakery almost next door plus a cafe a tiny bit further for a yummy breakfast. There is free parking at the back through a quaint arch. I was glad my car was small, but there were large cars, so must be possible for larger vehicles. I would recommend this as a place to stay. I wish we were staying longer. Very relaxing.