Village Pierre & Vacances Pont Royal en Provence

We stayed for one week early September, our first family vacation with our 16 month old. First of all, the staff is lovely, always ready to give a helping hand. We were lucky and got upgraded from a flat to a house with a terrace. We had booked the baby pack and the stroller (quite old and rusty but perfectly find to drive baby around in the resort), folding bed and high chair were waiting for us at the house. However, we would have appreciated a changing mat as we had to make do with towels on one of the beds. The pools were beautiful, clean and safe (always 2-3 lifeguards monitoring), with a toddler area that our son loved. Special mention to the mini-farm that our son absolutely LOVED, thanks to the lovely Caroline, whose love for her animal transpires, who is very kind, very knowledgeable, and who shares the animal's back stories with the visitors. Our son also stayed at the baby club during for one day and the staff was lovely as well, making sure he had plenty to do and play with (feeding the fish, ball pool, etc.). The restaurants and bars and shops are not very fancy (the bakery could be better, the bread at the Vival is better than the bakery's - and as a French-native, I know my baguette!) but they offer a lovely view for an early evening/late afternoon drink. Thanks for everything, we will come back! Eve, Alex and Noah

We arrived at Pierre Vaccances village club Pont Royal au provenance on Thursday 14th July. We were shown on the map how to get to our room and were then advised there was no air conditioning but we were given a ‘fan’. When we arrived in our room we were horrified that we were put on the third floor with two 2yr old twins! We asked to be moved immediately as our twins are too little to understand not to climb and falling from 3 flights high, is not a risk we were prepared to take even if Pierre Vaccances were! We were advised by a receptionist to come back in the morning to talk and see if another room was available. We went back on Friday morning and we were advised that there would not be another room available until Saturday morning. We said we would like to take that room but could we have another fan as it is so hot. We were given another fan but it is useless. I made it very clear on the booking that there are 5 children and two adults and 2 or 3 fans in the 21st century is quite frankly a disgrace! Why on earth were we not advised In the booking that the accomodation does not have air conditioning? The room is absolutely boiling and there is no relief from the heat. I could not open the windows and doors due to the safety of our twins and our other children are starting to feel sick and unwell due to the heat! I am somewhat shocked that this was not thought orning arrived and so did the new room on the ground floor. However, the heat was still intensifying and are children were starting to become very sick. In the description one of the rooms are listed as an ‘alcove’ with a bunk bed. An ‘alcove’ suggests that it is part of a bigger room, this is horrifyingly not the case. It is a room with a door and a 1ft by 1ft window that opens in wards. There is room for 1 fan and that’s is it!! Our older boys were in this room and temperatures were reaching well over 100 oC with no relief whatsoever from the heat. A severe lack of ventilation and extreme heat which made them incredibly sick! Our two Yr old twins were born premature and one of them was born with a genetic condition which means that being in extreme heat can cause significant harm. We were given a ground floor room on Saturday afternoon which is marginally better however, the garden is not enclosed still causing some concern for our little twins. On the third day, I checked my bank account only to find I have been double charged the deposit by the hotel. The first payment was made by my husband using my card and the second was automatically taken by the village and without my consent! How is that allowed to happen? I spoke to the reception about this and was advised that it could not have been an error on their part because it is listed as ‘Gasoline’. The amount taken was the exact amount taken by Pierre Vaccances and at the same time. We have not been anywhere else for this to be taken by anyone else. Furthermore, your Wi-Fi does not work! I have spent an inordinate amoun