Atzavara Hotel & Spa

Most of the staff are not good and unfriendly

Super top hotel. Ontbijt en diner fantastisch. Bamboo roof top bar also very good. Faciliteiten are 5*****

Spent a wonderful 4 day break with my best friend at this fabulous hotel and cannot rate it highly enough! Have been visiting Santa Susanna for many years and this hotel is by far the best in the area. We had a premium room with pool and sea view which was spacious, spotlessly clean and had everything we needed. The outside area with all the different pools to choose from is lovely with beautiful planting/greenery and you never have to worry about not finding a sun lounger at any time during the day as they are plentiful. The pool towel service is an added bonus. We stayed on half board basis - breakfast choice was very good and plenty of options for dinner, although sometimes the hot food wasn’t quite as hot as we’d have liked, but that’s just a tiny criticism. We had lunch at Ginger one day which was really lovely. The theatre bar was a nice place to be in the evening, with some fantastic live music and the bar staff are extremely welcoming and friendly. Abde was a stand-out member of staff for us…such a lovely guy and he knew exactly which wine we were drinking each night!! In fact, all the staff we came across in the hotel during our stay were great - very helpful and nothing was too much trouble. Really didn’t want to leave the hotel at the end of our stay - will definitely be back next year! Thank you Atzavara!!

It could be a wonderful hotel if they focused more on customer service .The hotel itself has numerous facilities,adult only pool,kids,pool,rooftop pool, spa,and lots of bars,restaurants and our premier room was spacious and well laid out. However its the little things they could to make all the difference to the customer experience- they rely heavily on using QR codes so to have all the info on your phone ,but the basics like how to operate the air con, shower instructions to avoid scalding yourself,and a few more things on the hospitality tray which consisted of 2 sachets of coffee and 2 Teas which were never replenished during our 5 night stay ,but hey you do get a bottle of water everyday. The buffet breakfast has numerous choices which are freshly prepared and continualy topped up during breakfast Bamboo is the roof top bar and infinity pool with great views but don't lie down on a bean bag bed unless you want to pay €25:00 for the privilege, though you can sit and have a nice cocktail from the bar just check the price on the menu as it might not match what your charged. We also went to the spa and again it was a little underwhelming starting with the changing rooms 12 small lockers,1 shower and 1 toilet! Luckily it was not that busy the morning we went. It is on 2 floors top has small sauna,steam room hot&cold plung pool big enough just for 2,downstairs long swiming pool with intergrated jacuzzi hit a button on the wall and part of the pool has water jets,which then become the jacuzzi. Compared to the likes of Rockcliffe Hall this spa is poor for a 5 star hotel. So there are plus and minus the location is excellent with the train station 5 mins walk away ,and if you walk down passed reception out to the shops turn left down the avenue takes you to farmacie and start of the promenade Great little chaurtuse place just passed pharmacy. The pool layout and gardens are well kept and you get a pool towel card for fresh towel every day. Its a hit or miss with the staff like most customer service industries but I feel that in this case it is very much of a more gradest thing within staff and due to lack of training in NOT emphasising that customer care is the name of the game and what ultimately makes the difference between very good hotels and excellent hotels ATZ has the looks but not quite the substance to match

5 star iced coffees !!!???? Oh and make sure you pay for upgrade to pool view, otherwise you are in for a sleepless night and a rather miserable view! Don’t be fooled by beach front location, the train runs in front of it so you do have to find one of the rather unsavoury subways to get to it. Cafes a bars mostly owned by the same chain with same menus which the won’t vary from i.e. cheese and ham toastie - they can’t do just cheese Overall fine - but avoid if you are used to real 5 stars as this is definately not one!

A very nice hotel. Probably the best in the area, however compared to other 5 star hotels I’d rate this a 4. Rooms nice, modern and clean. Slippers, robes, hair dryer and a few other toiletries. No uk television. Apparently due to Brexit laws. Tea, coffee and fresh water daily. Breakfast was good, no complaints. Had evening meal once. Food was of a good standard but unless you plate up as soon as a dish came out it wasn’t hot. If you like your coffee then go into the coffee bar. Lovely outside area. We ate out every evening. El Cielo is a must. Food was delicious and very reasonable. Tried a few other places. Didn’t find anything very authentic, however we got a taxi to Pineda de Mar one evening. 10 mins in a taxi. We are at the chicken and fish grill. Lovely restaurant and food really good. The pool areas were beautiful at the hotel. No leaving towels out . The pools were a tad on the cold side but once in a welcoming cool down from the heat. G & T 14 euros, wine 5 euros. Plenty of smoking areas if you are a smoker. A very lively hotel especially of an evening. The area is just mainly hotels so not that pretty. Overall a great hotel, with lovely staff.