Hotel Papi

The staff is praised for their warmth and attentiveness. The breakfast buffet has a varied selection. The central location provides easy access to amenities. The swimming pool area offers ample space for family fun.

For us the hotel facilities are great, the pools are large and clean with lifeguards and plenty of areas to enjoy the sun, the hotel has a central location for excursions, the food is freshly cooked each day, plentiful and caters for all diets and tastes, the staff are universally helpful and the management go out of their way to resolve any problems. The daily entertainment program is vast and the animation team are brilliant. This is also a great hotel for a family with disability challenges. Thank you for making us feel like part of the Papi family.

Not what I was expecting and bitterly disappointed in all honesty. Contacted hotel prior to arrival asking if we could hire a fridge. Assured this would happen. Arrived, no fridge until the next day. No excuse for that really. Contacted hotel prior to arrival asking for a late check out. We're told to ask on arrival. Asked on arrival, told to ask mid stay. Asked mid stay and were told to ask night before departure. Asked night before departure and guess what. No you can't have a late check out. Again poor. Air conditioning worked well then stopped. We reported this and were told that someone would look at it. Went back and were told that the whole system was turned up. Then went back and were told it was the law and to sleep with no sheets. Again this is poor customer service. As for hotel, it was OK. Breakfast was OK. Very busy thou and all squashed in together. Food average at best. Pool. Freezing cold. No law about that one though. There is a night club next door. Only open on Saturdays but music bangs out until 5am Location? Probably the best thing about the hotel. Close to beach, shops, bars and restaurants as well as old town and train station. My recommendations would be not to book but each to their own. Certainly don't speak to the manager. He was rude. He will no doubt come back and counter what I said. But I have given facts and my opinion. Do what you want with it