Neptuno Beach Hotel

Were do i even start! We had the most amazing holiday at Neptuno! Location is perfect if you are after a truly relaxing beach holiday, sit by the pool all day or grab a spot on the beautiful beach! From the moment we got there we were treated like family. The staff worked so hard to make sure we had everything we needed, nothing was too much for them, special shout out to Anna, you are amazing and we love you and the Raki! The food was delicious and plentiful and Dimitri always found us the perfect spot to eat! Andreas and Mini made up the animation team and worked hard all day making us laugh, keeping us fully entertained ... getting the hubby up to dance is not an easy task but they did it .. more than once! Andreas went out of his way to accomodate us and we can't thank him enough 🙏. It was an absolute pleasure getting to know you both and you always have a place to come when (not if) you visit Liverpool ❤️ Our room was kept spotless by the always friendly and cheerful cleaning staff and the view from our balcony was beautiful, we watched the sun set behind the hills every evening, it was perfect. There probably alot more wonderful things I could say but I've only been back 2 days and I'm still processing! Thank you all for giving us the most amazing time! We will be back!!!

A very clean and relaxing hotel. The staff are very friendly except for the lady at the pool bar, she was quite rude a few times when going to the bar as she ignored you and served the germans first. We had a couple of days of bad weather (pelting down with rain all day) where there was nowhere to go as they have nowhere inside to sit or to get a drink, there is a tv in the room but only has 1 english channel (out of loads) which is the news channel. The resturant is small but very pleasant and the food is good, just didn't know why the coffee machines weren't turned on at dinner time. The beach was very nice, kept clean and always a sunbed to be found. We were on the 2nd floor and our friends room got flooded with all the rain and the hotel staff where brilliant couldn't do enough for them.

We went to this hotel with a 4 month old baby and a 5 year old. On arrival I realised I had left my son’s tablet on the transfer coach- the receptionist went above and beyond and rung around for us and managed to get it back to us. He was amazing. All of the staff at this hotel go above and beyond- they are so welcoming and make you feel so welcome. In particular Andreas and Rita who kept our 5 year old entertained he won’t stop talking about them. Rita does the kids club and our son loved it. She’s a real asset to the hotel. The location is great for what we wanted there is Blancos near the hotel which does amazing food and cocktails- two tavernas and a lovely coffee shop straight across from the hotel. We got the bus into Heraklion which cost €1.20 each. You don’t pay for children under 6. (This bus did get busy just to pre warn people with kids). I think a taxi was only around 12 euros. The food has a great selection. A lot of grilled meats and plenty of choice for the kids. I This hotel is very relaxed if you want constant entertainment and a rowdy holiday this isn’t the place. Entertainment and music went off every night at 11pm. The cleaners are AMAZING. The rooms are spotless and they clean daily and they were always happy and eager to help if you needed anything. All in all we had the best 10 days away- I have holiday blues already and we have only been back a day. We will definitely be returning!

Hotel was lovely, modern and clean. All the staff were very friendly and helpful, especially reception, head chef, restaurant manager, beach guy and Anna at the bar. Andreas in the animation team was great and certainly kept everyone entertained, he also got all the guests to sing happy birthday to me in the evening which was very nice. Food was plentiful and quite a lot of options, breakfast was especially good. Location is great, nice coffee shop and a restaurant called tavern out the front of the hotel, plenty of little shops to browse in, main city not too far down the road on a bus and the beach is just beyond the hotel. There is also a nice bar called blue blue on the beach next door. Would definitely recommend this hotel. Thank you for a lovely stay for my birthday.

I was cautious about this hotel given some of the reviews, and the area we drove through to reach it, but was reassured to see a clean, modern building. The transfer from the airport was only 15 minutes which was brilliant. We arrived at 11pm which was after the cut off for all inclusive, but food and drinks were provided for us in the restaurant. The staff were very friendly and helpful especially for that time of the night. Went to our room which was clean and modern. It was slightly smaller than I would have expected for a superior room in a 4 star hotel, but had everything we needed, a double bed, wardrobe, fridge, drawers, and a balcony with table and chairs. The room was described as side sea view so I didn't have much hope but we actually had a great view from the balcony, overlooking the pool and pool bar and a good view of the sea. This is a reasonably small hotel, compared to some. One restaurant, one pool and one bar, but I liked the friendly vibe and it was not over crowded at this time of year. Plenty of sunbeds. An indoor bar would have been nice for the rainy night we had, but I suppose not worth it for the few days its needed. The entertainment wasn't much so if you are looking for a 24 hour party hotel, go somewhere else. Most evenings was some kind of disco, although we did have an amazing fire act, and some Greek singers/dancers. Everything pretty much stops at 11 which was fine for me as I wanted my sleep. The entertainment staff were lots of fun, and Anna on the bar is a legend (although stay away from her shots). I was very impressed with the drinks selection. There was (what my partner tells me) were perfectly drinkable beer and wine, and lots of lovely cocktails. The beach is very nice and sandy, with the water not getting too deep quickly, so lots of paddling room. I saw mixed reviews of food, so wanted to give my view. People have said it is repetitive. At each dinner there were at least 4 or 5 main course options, and then often others for lunch, so of course there will be repetition. I actually found it a really good mix with there being plenty of pasta and chips for the less adventurous, but also lots of grilled meat and fish with herbs, which is what I would expect from Greek cuisine. Excellent salad bar, plenty of dessert and ice cream. On one occasion I saw the traditional Cretan snail dish but wasn't brave enough to try it. A couple of negatives on food, there wasn't enough labelling to be sure what everything was and we often had to ask (although staff were always helpful), and the food at the pool bar was pretty bad, generally some sort of left overs that were very dried out. Perhaps they could have been refreshed more regularly, but to be honest, with so much food for lunch and dinner, it wasn't really necessary. There was always ice cream :) On our final day we didn't leave till nearly 8 and asked if we could have somewhere to store our luggage, and this was no problem and we were also offered a room

Wanderfull vacation! Food, hotel, animation, drinks, seaaside, everything. Wish you to have such a wanderfull holidays! Especially animators Rita and Andreas! Mini club and mini disco! Friendly staff! No problem if uour flight is after lunch, you can stay in your room after 11, bur to pay untill you want to stay!

The hotel was great and the staff very friendly. Special thanks to the Animaitor Andreas, who just kept the show going, and the bartender Mikhaeil (hopefully I spelled the name right) you are the best! The room in the ground floor was perfect for us and clean and big. We could enjoy the pool area easily. We arrived in the middle of the night but still the staff had us food and wine so we didn't have to go to sleep hungry. This was very nice surprise what we appreciated a lot. All and all the holliday was just as enjoyable as we had hoped for. I would go here again.

Had the most wonderful time here! The rooms, though some are a little dated, were perfectly clean and had everything you need in them. Comfortable beds, good air con and powerful showers and a bath. The food was superb, lots of choice for every meal. My partner, who is a vegetarian, and myself being type 1 diabetic were never without choices and certainly didn't go hungry. The catering and clean up staff were lovely! So friendly, welcoming and hard working. The highlight though was the enthusiastic animation team, Andreas and Rita, they were phenomenal! It was Rita's first shift on our first night but she was a natural, fit into the role perfectly and with ease, super friendly and took the time to have conversations with us. Though we don't have children she seemed to do a wonderful job keeping them entertained and happy. Andreas was charming, charismatic and always up for a laugh. He made an effort to introduce himself to all the new arrivals and infirm them about his action-packed and well structured programme. Made us feel really welcome and helped us work out the local transportation systems, which was very appreciated. Overall as our first holiday away as a couple we could not have asked for more, amazing people, good food and memories that will last forever. Thank you to everyone at Neptuno Beach, Heraklion, you've made this english couple very very happy.

This is the first time I'm giving a recommendation before I finish my stay. What can I say bad about the hotel? NOTHING. So now the positive things: Food varied for every nationality, I made a few recipes myself, The hotel must have been completely renovated because the room can be seen that it has just been painted. The Greeks, the staff don't even know the words, angry, rude, I think they don't even know how to be angry. COURTESY, FRIENDSHIP not only in the hotel but also in Crete is simply on a different level. I recommend it 100%