Acro Wellness Suites - Adults Only

We’ve traveled extensively and stayed at many 5-star resorts for both work and leisure. If you’re an Instagram influencer looking to boost your clout, this place might work for you. But if you have any taste, avoid this hotel at all costs. Here’s why: • Extra Charges: Want to use the sauna or steam room? That’s extra. 70EUR per person. Want both eggs and pancakes for breakfast? Again, extra—it’s one dish per person. Oh, and breakfast ends at 10:45, not 11 like almost every other 5 star that’s meant for leisure vacation - why is this even a notable mention you ask? Because they are trying to cost cut at every corner with operating procedures. 15 minutes less means faster transition time to operating lunch at the same restaurant. Maybe a PE firm bought the hotel and gave them great advice for increasing margins, but poor advice for hotel guest satisfaction. Oh and if you like to use bars of soap, sorry not included — they’re far more expensive to replace than liquid. • Inconveniences: You can’t take a towel from the sauna to your room… so prepare to walk back cold. Little things like this add up. • Can’t Reach Them: Phone lines are constantly busy, making it nearly impossible to get a hold of anyone. • Room Cleanliness: While the rooms are nice, cleanliness is lacking—a 2/5 at best. We found others’ hair in the shower, and dishes were left uncleaned in the morning. • Unhappy Staff: As a business owner, it’s clear the staff is frustrated, likely due to cost-cutting measures and unhappy guests. Their tone often preempts complaints, which says a lot. It’s managements fault, not theirs… but ultimately as a guest it’s not your responsibility to decipher that. SLH Certification: We’re shocked and disappointed that Small Luxury Hotels (SLH) accredited this place. We’ve stayed at other SLH properties and had wonderful experiences, but this one does not live up to the brand’s standards. No Feedback Loop: There’s no communication between guests and management, and it shows. Picturesque? Sure. But there are plenty of hotels on Crete with the same stunning views and much better service at the same price.

The location is amazing and the setting with sea views were lovely. Our room was a bit small, bed wasn’t the most comfy either. We found that we could hear the neighbours very clearly next door when trying to relax and enjoy our pool. The rooms don’t have light switches but a complex system which failed on us twice, meaning our lights couldn’t turn off and we ended up having to call the engineer out at 10pm to fix it, not ideal when trying to go to bed. The aircon also failed one day and they came out to fix it - no problem but it seems they have technical glitches throughout the hotel. Not only this, but it’s unfortunate that on their marketing they don’t mention about their sister all inclusive next door. It’s a budget hotel where there are coaches coming and going all day - you have to share the gym with them, so the gym is always super busy. It’s advertised as a remote, exclusive place and then to find an all inclusive next door was a bit of a disappointment. They also state you get 1 water provided each day. No one offers you anything by the pool so we ended up filling our bottles in the gym - not what one would expect to do when paying that amount per night The dinner is nothing to write home about and the cost is quite high and menu limited. The breakfast was nice but they mention that you are only allowed to order 1 thing from the menu. When you are paying £800 per night, only being allowed to have one menu choice is pretty poor. Also smoothies are extra, it’s small things like this which I would say it’s not a hotel at the top of its game. Another thing, we arrived at 10.46am, 1 minute after breakfast closed and the manager of the restaurant said we missed breakfast and could not be served. They eventually changed their mind and served but still, this is not what a luxury hotel would do. The standard of cleaning was poor. We continuously had used cups left in our room. The massage we had was a bit rough and inexperienced. Finally, it felt like there was always someone in your room. There’s a pool cleaner who would randomly turn up before 9-12. Then there’s a seperate cleaner team, then a seperate water replenisher. All in all, wouldn’t recommend. Do your research and look beyond the amazing photos of the sea.

Outstanding hotel - one of the best in Europe. Incredible staff, all so friendly and helpful, really welcoming and made our stay so enjoyable. The sunset loft villa was amazing. The food is impeccable. And the whole resort is pristine. Thanks so much for a fantastic few days. Well definitely be back and would highly recommend to all.