Howard Johnson by Wyndham Malden Boston Area

It was listed that breakfast is included, but actually it isn’t. The bathroom door was broken, my son couldn’t come out after closing the door, and the hotel staff was not able to open the door either. The building is run down, visibly in the middle of renovation and can’t feel comfortable. Most horrible experience as a hotel.

Cockaroaches dirty, crack shack of a hotel. Advertised breakfast. Had nothing. Lisa' at front desk was amazing. She put me in 1 of the renovated rooms in front on the second floor

Look before you pay! You'll probably leave. If we hadn't paid the non-refundable rate, we would have walked out right away. It was in a scary neighborhood. The check-in counter was behind a wall of glass with a little tray to slide your ID through. If they don't trust the people in the neighborhood what does that say to the clients coming in. The lady behind the desk was sort of friendly. She didn’t talk much. Concerning the room: it was nothing like the picture on the website. It was very small. The bed was made well but uncomfortable, as were the pillows. There were long black hairs around the bed and in the bathroom. The mirror was so scratched it was hard to see your face in it. The outside of the room looked like it was on a loading dock with all sorts of stuff lying around -- chairs, pieces of carpet, old cabinets, etc. When we came back from dinner at night it was dark and hard to tell where we were going. Just plain scary! The ice machine and other machines were not working. There was only coffee available in the breakfast room. When we ask about both these problems we were told it was because they were renovating. If you can't afford to keep up the hotel during renovation it shouldn't be open to the public. The morning staff was friendly but that doesn't make up for the terrible condition of the hotel. I will never stay at a Howard Johnson's again!

The motel is run down and needs a lot of TLC. The guy at the counter informed me that there was a $100 deposit, I was surprised due to the condition the building was in, I’m unsure how much worse it can get. Staff was friendly for the most part but when I went to check out in the morning, the young male had a pillow on the counter and he was sleeping, very unprofessional. I couldn’t wait to check out and be out of there. Also, the doors kept getting jammed and were a struggle to open.