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Grand Citihub Hotel @Kajoetangan
4.1/534 Reviews

Grand Citihub Hotel @Kajoetangan

Klojen|0.33km from MalangTraveler Tour Organizer
This hotel has the worst service I've ever experienced. And the front desk, FENI. and the manager ANIE are the worst people I've ever encountered in hospitality industry.(photos attached). My experience was, I came with two other people. Booked and paid two rooms for 3 days 2 nights. Check in process, the front desk lady isn't even warm at all. Very rude. And she asked for deposit. And I said I got no cash so I will just go in the room first, and waiting for my other friend to arrived from the airport to just pay the deposit later upon their arrival. She rudely said NO. I asked nicely but she again said NO. She said I just need to wait, or use my credit card. And because her attitude was already HORRIBLE, I then refused to go along with her request. She then added ”You're from the big city, impossible you have no money”. Unbelievable. Long story short, I asked for the manager and surprisingly, the manager is no help either. She even more rude. Once she said ”you got no cash? People from big city must have credit card right?” Yet I still asked for help and understanding to pay in a couple hours. She said ok, (rudely) asked for ID card of three of us until we pay the deposit. Then I agreed. But because I left my wallet at home, I gave her my passport. And she touched the passport and said rudely ”I don't want this, I want ID card!”. I don't understand how she doesn't consider passport is a legitimate government ID. Then we decided to better leave and book another hotel instead staying at this already HORRIBLE hospitality. They also doesn't want to give us refund. HORRIBLE HORRIBLE HORRIBLE. DONT STAY

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Top rated hotels in Malang

Searching for hotels near MalangTraveler Tour Organizer? Compare room rates and reviews to find your ideal stay.
Dewarna Hotel Arifin
3.5/528 Reviews
the inn is not bad,according to the affordable price,the service is quite good,it is good because it is near the city so the transportation is easy.have breakfast.
Lux Tychi Hotel
3.5/516 Reviews
The hotel is old but still te maintained. The room is spacious, the bathroom is large. Next is an event for high season. The location is very strategic
Bobopod AlunAlun Malang
4.7/535 Reviews
As good & as comfortable as that, prends. Don't think you'll be comfortable. Feels like home really. This exceeds expectations. At first, I only booked 1 day. Oh, add another day. Now I want to book again for the next 3 days. Everything's all awesome. The bathroom is clean, the place for prayer is wide, the room is comfortable, the staff is also friendly. Cuuus don't hesitate to stay at Bobobox :)
Grand Citihub Hotel @Kajoetangan
4.1/534 Reviews
This hotel has the worst service I've ever experienced. And the front desk, FENI. and the manager ANIE are the worst people I've ever encountered in hospitality industry.(photos attached). My experience was, I came with two other people. Booked and paid two rooms for 3 days 2 nights. Check in process, the front desk lady isn't even warm at all. Very rude. And she asked for deposit. And I said I got no cash so I will just go in the room first, and waiting for my other friend to arrived from the airport to just pay the deposit later upon their arrival. She rudely said NO. I asked nicely but she again said NO. She said I just need to wait, or use my credit card. And because her attitude was already HORRIBLE, I then refused to go along with her request. She then added ”You're from the big city, impossible you have no money”. Unbelievable. Long story short, I asked for the manager and surprisingly, the manager is no help either. She even more rude. Once she said ”you got no cash? People from big city must have credit card right?” Yet I still asked for help and understanding to pay in a couple hours. She said ok, (rudely) asked for ID card of three of us until we pay the deposit. Then I agreed. But because I left my wallet at home, I gave her my passport. And she touched the passport and said rudely ”I don't want this, I want ID card!”. I don't understand how she doesn't consider passport is a legitimate government ID. Then we decided to better leave and book another hotel instead staying at this already HORRIBLE hospitality. They also doesn't want to give us refund. HORRIBLE HORRIBLE HORRIBLE. DONT STAY
SO! Boutique Hostel
3.6/518 Reviews
During our visit to Malang we stayed 2 nights in this hostel. We can describe it in 1 word as: RUIN. Both the showers, as well as the toilets, as the beds are very dirty. We doubt that it is being listened here. We also asked for help at the reception for booking Bromi, Ijen and the waterfalls in the surrounding area, but we received very little to no help. Tip: If you decide to stay here and book a trip, go to the other side of the House Jon, a very friendly service! We will not come back here anymore.
The Grand Palace Hotel Malang
3.6/59 Reviews
The hotel is cool, the location is strategic, clean but unfortunately the facilities are not ok, the first time the air conditioner is not cold, the water is not hot, the bath soap is empty, so we have to report n to new repairs to enjoy the comfort. more for the hotel pay attention to that before guests enter the room.thank you.

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