Hotels Near ATRANI SQUARE in Malang City

I was staying there with my family. Totally got Balinese vibes with a good ambience. Room is just common as usual but the outdoor area is great. Maybe you need to improve your hospitality of staffs. Sorry, as I am a hotelier too, I would say the hospitality should be increased more. I was about to re-schedule my stay but I canceled because it was not FOC. But then when I checked-in the staff was asking me for the charge of re-schedule (in fact I didn't re-schedule). I mean how could you missed it? I also was asking for the hairdryer to be sent to my room but the staff didn't give it directly until I need to call back and remind and no sorry at all on the phone. Oh I can't remember the name but there was a guy that assist me to the room and when I met him in the next day he still remembered me and greeting me in polite way. I didn't get his name but he has clear skin and thin body. Say my thank to him. But overall it was great to have you (Ubud Cottage Malang) for my holiday. Seriously, didn't mean to say anything bad. It was just suggestion to improve. Thanks

I stayed for one night. It’s not far from train station, less than 20 minutes walk. The hotel allowed me to check-in earlier despite no personal request when booking. I booked the cheapest rate without breakfast because I didn’t know what they offer for breakfast during these times. One thing I remember the most is that the towel and linen smelled nice, I think it’s jasmine. Amenities were enough, including slippers. Bed and pillows were comfortable. Luggage rack and door handle were not in a good condition (screws were loose), and the safe box was locked, I couldn’t use it. Hotel played instrumental musics on speakers, but it’s quite disturbing when it’s 10pm and you could hear it from the room. Cleanliness need to be improved. I found the dirts from previous guest under the bed frame, and public restroom on lobby wasn’t clean enough. Receptionists were ok, I didn’t interact with other staffs. I don’t mind staying here again.

This hotel has the worst service I've ever experienced. And the front desk, FENI. and the manager ANIE are the worst people I've ever encountered in hospitality industry.(photos attached). My experience was, I came with two other people. Booked and paid two rooms for 3 days 2 nights. Check in process, the front desk lady isn't even warm at all. Very rude. And she asked for deposit. And I said I got no cash so I will just go in the room first, and waiting for my other friend to arrived from the airport to just pay the deposit later upon their arrival. She rudely said NO. I asked nicely but she again said NO. She said I just need to wait, or use my credit card. And because her attitude was already HORRIBLE, I then refused to go along with her request. She then added ”You're from the big city, impossible you have no money”. Unbelievable. Long story short, I asked for the manager and surprisingly, the manager is no help either. She even more rude. Once she said ”you got no cash? People from big city must have credit card right?” Yet I still asked for help and understanding to pay in a couple hours. She said ok, (rudely) asked for ID card of three of us until we pay the deposit. Then I agreed. But because I left my wallet at home, I gave her my passport. And she touched the passport and said rudely ”I don't want this, I want ID card!”. I don't understand how she doesn't consider passport is a legitimate government ID. Then we decided to better leave and book another hotel instead staying at this already HORRIBLE hospitality. They also doesn't want to give us refund. HORRIBLE HORRIBLE HORRIBLE. DONT STAY

All I can say, this hotel is worth every time we spend the day. From the cleanliness to the service, from the building to the supporting facilities like fitness center and pool. Every aspect is very well-managed. Furthermore, the location is just another advantage, situated at the heart of Malang plus conencted with two local malls which provides almost everything we need to buy when it comes to fulfill our needs during our stay.

When it comes to hospitality industry, excellence in every service aspects is no compromise. Although MaxOne Ascent Malang positioned itself as a budget hotel, it should not sacrifice anything on their line of service. Unfortunately, I don't find this hotel ...worth to stay for second time. When I first enter the premise from back door adjacent to parking lot, I found the atmosphere a bit shabby and gloomy. I went to receptionist for check-in, friendly and smooth service. When I entered my room, I noticed that the room wall is dirty and aged. I went to bathroom, I found some hair around shower floor drain. And when I use shower to bath, the floor drain is a bit clogged so the water didn't drain properly. I opened toilet to pee and I found there still some ”dirt” left on the toilet bowl. I do hope that there will improvement in overall experience with MaxOne Ascent Malang.

One of the best hotel in hospitlity industry.. It was nice 2 days stayed here..at 101 Hotel Malang Oj. Since 2018 ,101 is the first hotel on my list. I visited Malang because my daughter studied at Brawijaya University.location near the center of the town,nice clean room and comfort with the view of mount Arjuna.I love it. Thanks to the staff who worked here,Erwin,Wulan Nafisa,Amanda ,Rully ,and Ravin etc,for apl the attention and services,and the surprise for me and my family. I believed this hotel will be doing great and successin the future.

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This hotel can't be considered a 4-star one, perhaps more like a 3-star. The rooms are small, with the worst part being the leak in the bathroom, causing water splashes during showers and creating puddles everywhere. It's uncomfortable, and they only provide one wet mat. Despite requesting a non-smoking room, I was given a general room (as per the receptionist), and there's still a lingering smell of cigarette smoke. The promised ozone generator was never provided, even upon check-out. The breakfast area is extremely cramped, making it uncomfortable. This experience is significantly different from Alana in Bali and Jogja.

Awesome executive suite in the heart of Malang. The room cleanliness is superb and all furnitures are maintained well. Thumbs up for the staff politeness and they are very helpful. The room are spacious and hotel interior match with the 5 star hotel status. There are few available activities for the guest and really love the clean swimming pool. The only cons are small gym and no Netflix in the room.

we stayed here for two days. This hotel is the first hotel we couls found once we exit the toll road. The front office hospitality was excellent. The room was just ordinary but its clean; no issues at all and nothing special or unique things could be found in this hotel.. Breakfast just average... the wifi connection was bad in our room.