The Kayana Beach Lombok

The Kayana Beach Lombok Reviews

The Kayana Beach Lombok

Jl. Raya Senggigi, Malaka, Kec. Pemenang, Kabupaten Lombok Utara, Nusa Tenggara Bar, Malaka, IndonesiaView Hotel Details
The Kayana Beach Lombok
The Kayana Beach LombokThe Kayana Beach LombokThe Kayana Beach Lombok
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The Kayana Beach Lombok Guest Reviews

4.5/5
Great
41 review
Verified reviews
Location4.4
Amenities4.5
Service4.6
Cleanliness4.5
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All Reviews(41)
Positive reviews(37)
Reviews with photos/video(13)
Friendly host(5)
Negative reviews(4)
Guest User
Beach Front Villa
Stayed in 2024年3月
Couples
2 review
5.0/5
Outstanding
Posted on 2024年3月31日
I must say we really enjoyed a lot during our visit in Lombok by choosing this hotel. Even though the hotel is relatively new compared to others, their services are top notch especially the food, all served in ala carte to keep it fresh everyday. You will have direct access to the beach too by choosing the sea view villa and it only takes one minute to the beach every morning. The staff are also highly trained in keeping your privacy secured. Besides that you can also approach the staff for Gili island hopping. The boat will ferry you from the beach in front of the hotel so that you don’t even have to worry about being late. The water is so clear that you can also snorkelling at the beach, however bring your own gear for hygiene purposes. The location of the hotel is quite secluded, so do expect to spend most of your time in the hotel unless you arrange your own day trip. You will never regret choosing this hotel!
Response from Property: Dear Valuable Guest,It's such a great pleasure to have your very kind review and we're glad during your stay with us you found a very memorable experience.And at any time we would kept all ground and services at the highest standard.Looking forward to welcoming you back personally at your beautiful second home, The Kayana Beach Lombok.Warmest regards,Marino I SantosoResort Manager.
Evgeny Tetin
Beach Front Villa
Stayed in 2024年2月
Solo travelers
3 review
4.7/5
Amazing
Posted on 2024年2月18日
The hotel is awesome. I really liked the private swimming pool in my villa, the outdoor shower and the bed. The breakfast is amazing (the scrambled eggs are the best I've ever had). Everything is clean and in good style. The staff is very helpful and friendly. The only downside is that the beach quality is not great.
6/11
Response from Property: Dear Evgeny Tetin,It's such a great honor to have your very kind review and your valuable feedback related with beach quality was taken immediate action and expecting your next visit shall be better.Expecting we would be able to welcoming you back The Kayana Beach Lombok.Warmest regards,Marino I SantosoResort Manager.
amribob
Duplex Villa
Stayed in 2023年6月
Couples
1 review
4.5/5
Great
Posted on 2023年6月12日
The staff at Kayana were all very polite, courteous and helpful. Each and everyone never fail to greet you when they see you. Service was tip top. Pool has some dust/sand particles and insects sometimes but it’s near a beach so maybe that’s why. Location is near the harbour and has direct access to beach which can also be accessed by the public. Good if you are planning to travel to Gili Islands. However outside the villa there is nothing much, will have to drive to go to nearest restaurant and not easy to get taxi. We had a driver who brought us everywhere. The Blues Restaurant in the villa was sufficient for us - served good food, very affordable too and overlooks beautiful view especially at sunset. The inclusive breakfast was also worth it. Have to mention that the villa is very near a mosque and the calls to prayer starts as early as 5am. We did not mind it at all though. Overall Kayana made our stay in Lombok an amazing one!
Response from Property: Dear Our Valuable Guest,It's such great pleasure to have your review and we would deliver your compliment to all of our respective staff and your feedback at our pool shall come to our attention and also Lombok is well known as a thousand island mosque.At any time we would try to keep our service to the highest standard.Once again thank you very much for your great review.Warmest regards,Marino I SantosoResort Manager.
Zie Han
Deluxe Villa
Stayed in 2023年11月
Friends
1 review
4.7/5
Amazing
Posted on 2023年11月30日
We were greeted by a wonderful team. The place is serine and clean with huge bathroom. The bed is fantastically comfortable, this includes the extra bed that we have requested for triple sharing. We booked a Duplex with private swimming pool. Breakfast was served in-house or @restaurant. The restaurant is at the hilltop with a beautiful view which adds to the plus point staying here. Will surely return to this resort.
Response from Property: Dear Zie Han,It's such a great pleasure to see your very kind review.And your compliment shall be delivered to respective department.We would keep the services and ground to the highest standard.We're looking forward to welcoming you back at The Kayana Beach Lombok.Warmest regards,Marino I SantosoResort Manager.
Hwibowo
Deluxe Villa
Stayed in 2023年5月
Family
9 review
5.0/5
Outstanding
Posted on 2023年6月5日
Nice hotel , got free upgrade , and very delicious breakfast
Response from Property: Dear Wibowo,It's our great pleasure to have your review and at any time we would like to deliver our service to the highest standard and we're looking forward to welcoming you back someday.Warmest regard,Marino I SantosoResort Manager
Guest User
Beach Front Villa
Stayed in 2024年2月
Family
41 review
2.5/5
Posted on 2024年2月10日
The environment is very bad. There are garbage and fishing boats on the beach. It is not recommended to stay.
Original TextTranslated by Google
Response from Property: Dear Guest,First of all, allows us to express our apology for any inconvenience caused during your stay with us.And immediate action was taken to overcome mentioned issues.Once again thank you for your valuable feedback.Warmest regards,Marino I SantosoResort Manager.
nicepeter
Duplex Villa
Stayed in 2023年8月
Family
19 review
5.0/5
Outstanding
Posted on 2023年8月20日
The restaurant takes steps up the hillside, the sunset view is better, the front desk supervisor Yanuat can speak
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Response from Property: Dear Nicepeter,Thank you very much for your kind review and it's really important to us.And at anytime we would like to deliver the services at the highest standard.Expecting some day we would be able to welcoming you back at The Kayana Beach Lombok.Warmest regards.Marino I SantosoResort Manager.
Guest User
Deluxe Villa
Stayed in 2023年4月
Family
1 review
5.0/5
Outstanding
Posted on 2023年6月7日
The service was excellent! will come here again
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you very much for your fantastic review and looking forward to welcoming you back someday.Warmest regard,Marino I SantosoResort Manager
Guest User
Deluxe Villa
Stayed in 2023年7月
Couples
3 review
1.0/5
Posted on 2023年7月16日
This is a very unreasonable hotel, you must not choose to live in it
Original TextTranslated by Google
Response from Property: Der Guest User,First of all, i would like to clarify for your review, as we do not know the guest name so we could not identified specifically and secondly your review do not mentioned the main issues so we could not take the action accordingly and the last thing we would expect your review should deliver to us immediately during your stay so we may take an immediate problem solving.Warmest regards,Marino I SantosoResort Manager
seb-maria
Stayed in 2024年6月
Couples
5.0/5
Outstanding
Posted on 2024年6月2日
We cannot speak highly enough about this resort and all the staff. The private beach front villa we had was exceptional, beautifully presented and incredibly comfortable with views that were simply amazing, especially at sunset. Our private pool was the perfect size, and it was so convenient to just step out of the villa and straight into the pool. The restaurant was fantastic with a great variety of dishes to choose from and the views out to the bay were spectacular. Apart from the all the amenities, the real treasure of this resort is its staff, nothing is a problem for them, and they go out of their way to make your stay comfortable and memorable. We couldn’t have asked for anything more and they made our holiday a great experience. Thank you!
Response from Property: Dear seb-maria, Warmest greetings from The Kayana Beach Lombok, We're so delighted to have a very kind review and your appreciation was very important to us and will be delivered to each respective department. At any time we would keep our grounds and services to the highest standard. And all aspects shall be wrapped with Indonesia Home Touch. Once again thank you very much for staying with us and looking forward to welcoming you back at The Kayana Beach Lombok. Warmest regards, Marino I Santoso Resort Manager.
Compass50465390366
Stayed in 2024年5月
Family
2.0/5
Posted on 2024年5月28日
The hotel view and the facilities at the hotel are nice but our stayed was ruined by staff at the restaurant. They treated as differently because we are Indonesian. I was observed the staff at the restaurant were really nice to foreigners. Even when we’re waiting for the buggy at the restaurant, the staff was about to offer foreigners than us who already came firts. I have been staying in many 5 star hotel in Indonesia and abroad, the service at the Kayana was the worst, not recommended for Indonesian!
Response from Property: Dear Compass50465390366, Warmest greetings from The Kayana Beach Lombok, First of all, kindly express our deep apology for any inconvenience caused during your stay with us. Your valuable feedback will be our main concern as it's happen recently and we have seen this matter from both side. It comes to my personal attention as all of our staff has been trained to served all of our guest equally. At any times we would strive to deliver a genuine services with Indonesia touch. Once again thank you very much for staying with us. Warmest regards, Marino I Santoso Resort Manager.
Madelon076
Stayed in 2024年4月
Couples
5.0/5
Outstanding
Posted on 2024年4月14日
We had a perfect stay at the Kayana Beach. We had a Duplex room and everything could not be better. Very nice bed, lovely private pool, lots of space and a beautiful bathroom. We felt very welcome and the staff was very friendly and did everything to make our stay the best ever. And they succeeded. The restaurant is very good, beautiful view, good food and excellent service. Give our warm regards and thanks to your staff. Thanks for having us. Matur tampiasi!
Response from Property: Dear Madelon076, Warmest Greetings From The Kayana Beach Lombok, It's such a great pleasure to have your very kind review and your appreciation was very important to us. At any time we would kept all ground and services to the highest standard. Once again thank you very much and expecting someday we would be able to welcoming you back personally at your beautiful second home, The Kayana Beach Lombok. Matur tampi asih. Warmest regards, Marino I Santoso. Resort Manager.
Guest User
Stayed in 2023年8月
Couples
0 review
5.0/5
Outstanding
Posted on 2023年8月5日
It wasn't our first time visiting this place. We're happy repeater guests.  The main reason why we fall in love with this place is not only because of its perfect beachfront location, luxurious design and amenities, but is more because of the hospitality services they provided. That is what makes this place different.  From the moment you arrive, you can feel the sense of strong hospitality from their front liners staff. The security guard at the gate will smile at you before even asking you a question, same thing with the reception staff, they will greet you politely, escort you to the sofa to make you feel comfortable before processing your check in. And what is more welcoming than that? Again, beautiful places are everywhere and easy to find, but the one that delivers requires some effort to find it.  Nestled along the pristine shores of Kecinan beach in North Lombok, The Kayana Beach Lombok is a place that celebrates luxury, privacy and top level hospitality. It is a perfect place for honeymooners or those looking for a romantic getaway.  Situated only 1.5 hour boat ride away from Bali, you can enjoy a seamless journey to this idyllic paradise. Upon arrival, you will be greeted by the resort's stunning architecture, blending modern elegance with traditional Indonesian influences. The Kayana Beach Lombok boasts 32 #luxury private villas, each exquisitely designed to provide the utmost comfort and privacy. All are either facing the ocean or even beachfronts.  Their resort's amenities and services are tailored to enhance your romantic retreat. Private pool Villa, Amazing spa, Gym, Exquisite 'The Blues' cliff top restaurant overlooking the blue ocean, what else do you need for a romantic escape? Once you checked in, you wouldn't want to leave the resort.  But if you do want to explore the nearby places, Lombok's only themed park, Lombok Wildlife Park is only 20 minutes drive, the unique Sasak Bayan village is about an hour drive, the famous Tiu Kelep and Sendang Gile waterfalls is only 2 hours drive, and if you love watersport activities, the gili islands are within 10 to 15 minutes boat ride away.  We are a fan of this gorgeous resort and beyond happy to recommend it to everyone. 
Response from Property: Dear Lombokfriendlyguide, Warmest greetings from The Kayana Beach Lombok, It's such our great pleasure to have your wonderful review and our great honor to have you as our loyal guest. And at any time all team would keep and always try to deliver the highest level of service through all of our guest and expecting we would a create a various guest activities. Lombokfriendlyguide, we are looking forward to welcoming you back personally at our beautiful home, The Kayana Beach Lombok. Warmest regards, Marino I Santoso Resort Manager.
Guest User
Stayed in 2023年7月
Other
0 review
5.0/5
Outstanding
Posted on 2023年7月16日
We stayed at The Kayana Beach Lombok for one week. Originally planning 3 days however we had travel disruption while we were there with the port closure and extended our stay. The staff at Kayana went to every length imaginable to make sure we were comfortable, happy and smiling the whole time including calling local providers to reschedule our travel, coming in on their days off to provide our transfer, coming to our villa to say goodbye and checking our room after we left to make sure we hadn't left anything behind. The villas are beautiful and have every luxury you could need, cocktails on the beach, incredible food for breakfast, lunch & dinner, hammocks under the trees, snorkelling right out the front, tours to Gili leaving from their beach and the friendliest staff that truly felt like family. The bed is the best we slept in while away, laundry service is easy and quick, there is a turtle release program to the ocean and the staff stop at nothing to make sure your experience is a truly memorable one. Thankyou to Eka, Yanuar, Nora, Komang and Deni for making this one of the best hotel stays we have ever had anywhere in the world, we will definitely be back! <3
Response from Property: Dear 644wanderlust, It's our great pleasure to find your wonderful review and at any time we would trying to give the most memorable journey to all of our beloved guest. It's true as now we're collaborate with turtle mapak indah foundations for baby turtle release program. Expecting we would be able to welcoming you back at your beautiful second home, The Kayana Beach Lombok. Warmest regards, Marino I Santoso Resort Manager.
Guest User
Stayed in 2023年7月
Other
0 review
5.0/5
Outstanding
Posted on 2023年7月15日
This hotel has a beautiful scenery right from the Villa to the Restaurant. The view was just breathtaking, the air was very clean and the sky was clear all day long during our stay. You can see the gili islands from the hotel. Food were great and delicious, and the staff were very nice and they even help us taking great pictures and videos (Thank you Mbak Nora and Mas Ulung). Villa were big, great bed, villa pool is safe for kids since it's only about 1.20m. We had a great time. PS: Thanks to Pak Deni, Pak Eka and Pak Yanuar for the hospitality during our stay.
Response from Property: Dear kepu49, It's such a great honor to have your wonderful review and your appreciation to mentioned team member will be delivered to each respective personnel. At any time we would try to bring the service to the highest standard. kepu49, we're looking forward to welcoming you back at The Kayana Beach Lombok. Warmest regards, Marino I Santoso Resort Manager.