The Shore Hotel & Residences

The Shore Hotel & Residences Reviews

The Shore Hotel & Residences

Level GF, 193, Pinggiran @Sungai Melaka, Jalan Persisiran Bunga Raya, Melaka, MalaysiaView Hotel Details
The Shore Hotel & Residences
The Shore Hotel & ResidencesThe Shore Hotel & ResidencesThe Shore Hotel & Residences
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The Shore Hotel & Residences Guest Reviews

4/5
Very Good
924 review
Verified reviews
Location4.4
Amenities3.8
Service3.9
Cleanliness3.9
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All Reviews(924)
Positive reviews(832)
Reviews with photos/video(361)
Elevator was OK(163)
Loved the view(59)
Large rooms(56)
Great swimming pool(54)
Perfect for kids(51)
Delicious breakfast(35)
Children's pool available(16)
Located downtown(12)
Negative reviews(92)
Anonymous User
Studio Suite
Stayed in May 2024
Family
7 review
4.2/5
Very Good
Posted on May 30, 2024
My go to hotel when in Melaka. This time we booked the room without breakfast as we want to try local food at nearby restaurants or warung. We had tried the breakfast buffet at the Swiss Garden cafe before but from the reviews we read for this year, there's not much different and variety too. πŸ˜‰ Shower area just beside the bed and altho it's matted glass but can still see the silhouette. Better bring kain sarung. πŸ˜† Our room is at floor 21 and during this school holidays, there's so many people thus need to wait a lil bit for the lift. Sigh! Overall we enjoyed our stay here although it's really scorching hot πŸ”₯πŸ₯΅ during the day. No mood for jalan2. My kids spent majority of the time at the pools. 😁
6/15
Anonymous User
Studio Suite
Stayed in Jun 2024
Family
1 review
4.7/5
Amazing
Posted on Jun 23, 2024
Overall is okay, room is clean, facilities is okay. Love the location a lot, nearby all the attraction and food stall. 2km away already reach Jonker Street and almost to Dataran Pahlawan by foot. But, the bad part is lift too slow when peak hour.
Response from Property: Dear Value Guest,Thank you for your feedback. We're pleased to hear that you found the room clean and the facilities satisfactory. It's great to know that you loved the location and its proximity to attractions and food stalls.We apologize for the inconvenience caused by the slow lifts during peak hours. We will look into this issue to improve our service.We hope to welcome you back soon.
Guest User
Studio Suite
Stayed in Apr 2024
Couples
7 review
5.0/5
Outstanding
Posted on Apr 28, 2024
Nice and excellent to stay there. Locate at strategic area, in front of Melaka River. Good is Super Delicious and value for money to eat and stay there. πŸ‘πŸ‘πŸ‘β€οΈβ€οΈ I will repeat stay here.
6/17
Eisha_ej
Studio Suite
Stayed in Jun 2024
Business travelers
6 review
3.0/5
Posted on Jun 5, 2024
Booked last minute due to my working schedule. Front desk Bazli was unprofessional. Didn't check e tourism rate needed to be charged and still insist on me paying more despite me telling him all been charged upon booking online. With a black face served a guest. Please improve on customer service. Cleanliness needs to be improved a lot. I can see e room wasn't being kept clean for quite some time. I even found a little cockroach. E breakfast spread was nice and there was a variety to choose from. Probably my first and last stay.
Iresyma Bakery
Studio Suite
Stayed in Jun 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jun 4, 2024
Nice room, great breakfast. We enjoy our 21st wedding anniversary here. Will come again and bring more family for sure.. love
Elyn
Studio Suite
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 18, 2024
"I recently had the pleasure of staying at the Shore Hotel and Residences in Malacca for a night, and I must say it was an exceptional experience. From the moment I stepped into the beautifully designed lobby, I was impressed by the hotel's modern amenities and warm hospitality. The room was spacious and comfortable, with a stunning view of the Malacca Strait. The staff were attentive and helpful, and the breakfast spread was delicious and varied. The location is also convenient, within walking distance to many of Malacca's historic attractions. Overall, I would highly recommend the Shore Hotel and Residences to anyone looking for a comfortable and enjoyable stay in Malacca."
6/10
Ployji
Studio Suite
Stayed in May 2024
Couples
3 review
4.5/5
Great
Posted on May 21, 2024
Room is clean and nice view. You can visit the sky tower and buy ticket at level 43 ( 25 RM for Mon-Thu and 35 RM for Fri-Sun)
ELLY
Studio Suite
Stayed in May 2024
Family
1 review
4.5/5
Great
Posted on May 17, 2024
Restaurant for breakfast not big enough.. 3 time I go down for breakfast (8.15am, 9.30am and 11.40am).. finally 11.40am I can get in for breakfast.. the worse part is the elevator.. got 4 lift. But only 2 can use.. other 2 special service. So I used the stairs to go down to the G floor from the 16th floor..Others like view, cleanlines, amenities, water park very superb..
Aretie
Studio Suite
Stayed in May 2024
Couples
29 review
4.0/5
Very Good
Posted on May 2, 2024
Cleanliness good, nearby kg morten and many more place. Just need to wait for lift . Overall everything good.
Guest User
Studio Suite
Stayed in Apr 2024
Family
1 review
4.5/5
Great
Posted on Apr 28, 2024
Overall superb! Got same facilities with SwissGarden, pool, gym, plus the breakfest are good, worth every cent. Better add kids next time, only 15 ringgit. Also location are near to Jonker Walk n Little India, the room are spacious also
Anonymous User
Studio Suite
Stayed in May 2024
Family
1 review
3.5/5
Posted on May 21, 2024
Lift problem during peak hour weekend. Other is okay. Worth it for the view.
6/8
Wong
Studio Suite
Stayed in Apr 2024
Family
13 review
3.2/5
Posted on Apr 13, 2024
This Hotel and Residence is equipped with huge rooms, an effective strategy to impress their guests. My feedback for improvement are as follows: 1) To guide their guests on the exact level of hotel rooms. 34005 is written on my room card, there is no 34 displayed on elevator button. I returned to reception and was told it is level 33A. 2) Waiting for your/my turn to enter any one of the four lifts is a painful task during peak season. 3 min to get into a lift. To get from level 33A to G floor can easily consume you at least 8- 12 min as it stops on each level. A baby boy was crying in his stroller while waiting for the lift to reach G floor. He had been in the poorly ventilated and congested lift before me. We met at level 33A and it took us 7 min to reach G floor. 3) To provide more varieties fof breakfast buffet.I understand that this hotel offers an affordable price for a comfortable stay especially for a big family and much better than the small hotel rooms at Jonker Walk. We can't complain much on the buffet spread. In my humble opinion, the hotel can add two or three dishes representing the Peranakan culture in Melaka. It would be a wonderful experience for us. 4) For first-time visitors like me, do pay attention on the huge car park on level 7. There are at least 3 lift lobbies and I ended up reaching Swiss Hotel lobby, De Wan restaurant and the actual hotel lobby itself during my one night-stay. A clear signboard(s) of which lobby reaches which hotel/retail outlet can be helpful. 5) Most importantly is to adopt best practices for welcoming and greeting your guests at the reception. As I mentioned, not all of us would know that level 34 being written on our room card is actually level 33A on elevator button. Alerting/helping them/me is a great way to go beyond and leave a lasting impression. Thank you
helloankita4
Studio Suite
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 3, 2024
We enjoyed our stay at the Shore residences Melaka! Comfortable stat and nice breakfast buffet. Location is excellent.
muhdnaim
Studio Suite
Stayed in May 2024
Business travelers
89 review
5.0/5
Outstanding
Posted on May 18, 2024
Very spacious and comfortable rooms. Nearest with restraurant
Rohani
Apartment
Stayed in Mar 2024
Family
1 review
2.2/5
Posted on Mar 13, 2024
Please make sure you ask receptionist whether double lock function or not. I had terible experience recently when i thought my door was safe when i locked! I came back from dinner and i sure and confirm i double lock my room already. But unfortunely someone can enter my room while i’m in there! They apologize said system access for room problem that night and offer free breakfast and change the room. Maintenance came also cannot fixed the door. I change the room. My mum was shaking whole night! I also feel very scaring and shaking whole night thinking what can happen to me and my family that night. Photo attach is the stranger’s bags that suddenly have in our apartment. Luckily all people are in bedroom already when someone enter and put his bags.
Response from Property: Dear Rohani, we apologize for the inconvenience and concern caused by the door lock issue. Your safety is paramount, and we've addressed the matter with urgency. We've offered complimentary breakfast and relocated your room. Please be assured that your safety is our top priority. Please feel free to reach out if you need further assistance.