Sheraton Makkah Jabal Al Kaaba Hotel
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All properties in Makkah
Sheraton Makkah Jabal Al Kaaba Hotel
No.18 of Premium Hotels in Makkah
Jabal Al Kaaba, Makkah, Makkah Province 24231, Saudi Arabia
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Amenities
Restaurant
Meeting Room
Multi-Function Room
Business Center
Currency Exchange
24-Hour Front Desk
Wi-Fi in Public AreasFree
Luggage Storage
All amenities
Property Description
Enjoy a luxurious stay at Sheraton Makkah Jabal Al Kaaba Hotel in Saudi Arabia. Our 5-star hotel features 412 spacious rooms, suites and apartments with partial view of the new expansion of Masjid Al Haram or city view. Our rooms have sumptuous furnishings designed for your comfort and relaxation and boast a unique location in a calm and serene environment. Each of our hotel's 110 elegantly appointed apartments features a sleek design complemented by Islamic motifs. The guests can choose from a variety of dining options at our three on-site restaurants, serving delicious Middle Eastern, Asian and International cuisines. The air conditioned pedestrian bridge allows our guests to easily access Masjid Al Haram during busy seasons in Ramadan and Hajj. Find respite during your trip to Saudi Arabia at Sheraton Makkah Jabal Al Kaaba Hotel.
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8.0/10
Very GoodNice hotel to stay during visit Kaabah of Masjidil Al Haram.
All 63 reviews
Surroundings
Train: Mina Train Station 1
(10.9 km)
Train: Mina Train Station -3 Jamarat
(11.2 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
7
Deluxe Suite
3 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
5
Executive Suite
3 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Traditional Queen Room with City View
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Curtains
Hot water (24 hours)
Wi-Fi in room
Check Availability
6
Suite, 1 Double Bed, Smoking, Tower
1 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
5
Traditional Triple Room
3 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
4
Traditional Room,Guest Room,1 King
1 King bed
Has window
Free Wi-Fi
Non-smoking
Curtains
City view
Hot water (24 hours)
Wi-Fi in room
Check Availability
7
Traditional Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Two Bedroom Apartment
2 Single bed
Free Wi-Fi
Non-smoking
Curtains
Hot water (24 hours)
Wi-Fi in room
Check Availability
4
Junior Suite, Concierge Lounge Access, 1 King, City View
1 King bed
Has window
Free Wi-Fi
Non-smoking
TV
Curtains
Hot water (24 hours)
Wi-Fi in room
Check Availability
5
Three Bedroom Apartment
Has window
Free Wi-Fi
Non-smoking
Curtains
Hot water (24 hours)
Wi-Fi in room
Check Availability
5
Junior Suite, 1 Bedroom Junior Suite, 2 Twins
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
5
Suite, 2 Twin Beds, Smoking, Tower
Bedroom 1:2 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
Suite, 2 Twin Beds, Smoking, City View (Tower)
Bedroom 1:2 Single bed
Free Wi-Fi
Non-smoking
TV
Curtains
Hot water (24 hours)
Wi-Fi in room
Check Availability
6
One Bedroom Apartment
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Check Availability
Suite, 1 Double Bed, Smoking, City View (Tower)
Bedroom 1:1 Double bed
Free Wi-Fi
Non-smoking
TV
Curtains
City view
Hot water (24 hours)
Check Availability
5
One-Bedroom Apartment with Two Single Beds and City View
2 Single bed
Free Wi-Fi
Non-smoking
Curtains
City view
Hot water (24 hours)
Wi-Fi in room
Check Availability
6
Traditional King Room,Guest Room,1 King,City View
1 King bed
Free Wi-Fi
Non-smoking
Curtains
Accessible toilet
City view
Hot water (24 hours)
Check Availability
Hide Room Types
Guest Reviews
8/10
Very Good
63 reviews
- Cleanliness8.2
- Amenities8
- Location7.6
- Service8
Average for similar properties in Makkah
Review summary
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Cleanliness & Hygiene: Many users praised the hotel for its high standards of cleanliness, including well-maintained rooms and daily housekeeping.(based on 11 reviews)
Aziz Alturki
July 27, 2025
They best experience because it’s close enough to the Haram mosque 🕌
Just walking away from it and clean rooms and polite stuff
Guest User
July 27, 2025
The hotel was the worst on earth!!! Untrustworthy staff do not leave your personal belongings in this hotel. The staff only want tips.. PLEASE KEEP YOUR BELONGINGS SAFE. the worst hotel dirty toilets small rooms. The staff do not trust them!!!
Rooms not clean
Staff untrained
Not toiletries
Staff pathetic untrustworthy
PLEASE BE VERY CAREFUL WITH YOUR BELONGS
Anonymous User
July 26, 2025
Nice hotel with very receptive staff & good service. Upgraded to an executive room with 3 beds in the bedroom area and a guest bathroom in the living area. Given a late checkout until after Friday prayer (14:00).
Anonymous User
January 12, 2025
The hotel is very nice and clean.
Staff are very polite and friendly. They cleaned the room every day.
The hotel is 5 min walk to the haram, but from the 114 gate (women’s prayer area). Will need to walk a little bit more to gate 79 (king Fahad gate)-Umrah gate. Will need to go up a small hill.
Close to the bus station (9min). Will need to go up a small hill.
Guest User
June 29, 2025
Wael in reception was fantastic for organising my stay at short notice when I was struggling contacting hotels between 3 am and 4 am in the morning. He went above and beyond to make sure I was comfortable. Also, I would like to mention Saif Islam from housekeeping who provided fantastic service and looked after my needs as and when required. I have stayed at the Clock Tower, Hyatt, etc in the past and while these hotels were a little closer to Masjid Haram, I would still highly recommend Sheraton mainly because of their exceptional customer service.
Zakaria Bin Mat Ali
February 4, 2025
Nice hotel to stay during visit Kaabah of Masjidil Al Haram.
Anonymous User
January 4, 2025
Everything is excellent. Mizanur Rahman is one of the great officer at the hotel.
Ahmad
April 17, 2025
I had booked a junior suite with breakfast and lounge access. However, i was surprised when I was told upon check-in that I don't have lounge access. I was totally disappointed and complained to trip com. Joyce was the trip com rep who called me back and asked for a few minutes to talk to the hotel. During this time, the female customer service rep Miss Lama called me and offered an upgrade to the executive suit with lounge access. I am very thankful to Miss Lama, who provided an exceptional service and also said that this is your 2nd home. Other staff Miss. Darwesha Ebrahim
Miss. Maha Alsufyani, Mr.Kaisul Hassan, and another female Saudi staff at lounge reception were excellent and definitely an asset to Sheraton Hotel. Miss. Joyce from Trip.com is an exceptional staff with a very positive attitude to resolving the issue. Thank you, Trip.com and Sheraton Hotel Makkah
Services & Amenities
Most Popular Amenities
Restaurant
Meeting Room
Additional charge
Multi-Function Room
Business Center
Currency Exchange
24-Hour Front Desk
Wi-Fi in Public Areas
Free
Luggage Storage
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Parking
Parking
Front Desk Services
24-Hour Front Desk
Concierge Service
Express Check-In and Check-Out
Front Desk Safe
Luggage Storage
Wake-Up Call
Currency Exchange
Languages Spoken
Urdu
Filipino
Indonesian
Hindi
French
Arabic
Food & Drink
Alcohol-Free Property
Halal meals provided
Room Service
Health & Wellness
Beauty and Makeup
Public Areas
No Smoking in Public Areas
Smoking Area
Elevator
Cleaning Services
Dry Cleaning
Additional charge
Ironing Service
Additional charge
Clothes Dryer
Laundry Service (On-Site)
Additional charge
Clothes Steamer
Facilities for Children
Children's Meals Available
Business Services
Multi-Function Room
Fax/Copying Service
Additional charge
Wedding Service
Meeting Room
Additional charge
Business Center
Accessibility
Visual Alarms In Hallways
Stair-Free Property Entrance
Accessible Rooms Available
Safety & Security
Security Alarm
Smoke Detector
CCTV In Public Areas
Fire Extinguisher
Security Personnel
Property Policies
Check-in and Check-out Times
Check-in: After 16:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Children 17 years old and under | SAR 47.50 (approx. NZD 21.05) per person |
Adult | Buffet:SAR 95.00 (approx. NZD 42.10) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Certification Details
License number: 10002512
Property Description
- Opened: 2017
- Number of Rooms: 412
Enjoy a luxurious stay at Sheraton Makkah Jabal Al Kaaba Hotel in Saudi Arabia. Our 5-star hotel features 412 spacious rooms, suites and apartments with partial view of the new expansion of Masjid Al Haram or city view. Our rooms have sumptuous furnishings designed for your comfort and relaxation and boast a unique location in a calm and serene environment. Each of our hotel's 110 elegantly appointed apartments features a sleek design complemented by Islamic motifs. The guests can choose from a variety of dining options at our three on-site restaurants, serving delicious Middle Eastern, Asian and International cuisines. The air conditioned pedestrian bridge allows our guests to easily access Masjid Al Haram during busy seasons in Ramadan and Hajj. Find respite during your trip to Saudi Arabia at Sheraton Makkah Jabal Al Kaaba Hotel.