The Diwa Club by Alila

The accommodation impresses with spacious, clean rooms, friendly staff, and exceptional amenities. Guests appreciate the diverse breakfast buffet and beautiful surroundings, making it a peaceful retreat.

Brilliant experience. Do not miss Sourav’s whisky sours! The room was large, clean and quiet. The club much quieter than the main hotel, due to frequent weddings. There is a very frequent shuttle to the beach, where Alex’s place serves superb shrimps.

This place needs to decide whether it is a Wedding/Events venue or a hotel. The former it does very well but hotel guests can seem a bit of an inconvenience at times. We were staying in the Diwa Club which is meant to be exclusive but there seemed to be no check or restriction on guests from the main hotel using the pool/Bistro. On at least one occasion there were children who were not staying in the Club playing noisily in the pool. With regard to the Club pool this is in need of refurbishment, dirty grouting and the water jets/jacuzzi no longer work. Also it should be noted that the Pool and sun beds are almost totally in the shade all day so no good if you want to get a tan. We were there for Christmas and New Year on an “all inclusive” basis so we’re shocked to discover that you had to book and pay extra for the Christmas Eve Dinner and Christmas Day Brunch. This was not made clear to us before or at the time of checking in, nor did the signs for the events suggest it. It was only by chance I asked a few days in advance whether you needed to book a table. We spoke to one other couple who got all dressed up Christmas Eve only to be turned away as they had not book and they were “full” even though there were several large no show tables. This policy was inconsistent with New Year where everyone in the hotel was included. Communication about events was very poor. The “all inclusive” package was a bit confusing as you could only get included drinks from certain bars at certain times and why on earth was the mini bar, containing half a bottle of wine, 2 beers and some soft drinks not included? A wedding was on the first few days we were there and on one day they took over the main hotel pool so hotel guests were sent over to the Club pool where there were building works going on. To give them credit when complaints were made the Manager did get the noisy building works stopped for a few hours and with complaints made through our TUI rep we did get the Christmas events for no extra charge. We were surprised that most guests seemed to be on Bed and Breakfast only so the evenings were pretty quiet. I for one did not fly 5000 miles to a 5 Star hotel to sit in a beach shack all day. It was not all bad though as our room was large, the WiFi worked, the food from the “a la carte” menu in each of the restaurants was excellent and the staff were all very friendly. But the service was lacking in some areas for a supposedly 5 star hotel for example the drinks service around the pools was virtually non existent and the lifeguards/pool attendants were often missing or did not come on duty until mid morning. If it had not been for the acceptable resolution of our complaints I would have given it 3 stars.