Novotel Mainz

I had an extremely negative experience at Novotel Mainz that left me deeply disappointed and frustrated. From the moment of check-in, none of the reception staff bothered to inform us of any changes in service hours or other important variations. This total lack of communication with the guests is unacceptable. One evening, I went down to the hotel bar around 9:15 PM for an aperitif while waiting to dine at the hotel restaurant or at least at the bar. However, when I asked to see the menu to order a simple frozen pizza, the bartender rudely told me that the restaurant was already closed and suggested I find a kebab place down the street. This rude behavior was just the beginning. I pointed out to the bartender that, according to the official Novotel Mainz website, the restaurant closes at 9:30 PM, so I was still in time to place an order. In response, I was accused of lying and told not to disturb further. I then showed them the website to prove I was right, but I was treated with even more rudeness. The restaurant manager then got involved and showed me a bulletin board near the elevator with a notice in German and English indicating a new closing time of 9:00 PM. No one had bothered to inform me or my colleagues of this change, and I wonder how an international guest, who does not speak German or English, would have known about it. This total disorganization is unacceptable for a hotel that prides itself on high standards. Finally, I spoke with a supervisor and suggested heating a frozen pizza in the microwave to resolve the issue without further problems. Even after trying to be accommodating and personally returning the dishes to the kitchen, the situation worsened when I asked for two separate bills: one for the dinner and one for the beers during the aperitif. The bartender initially refused, claiming it was impossible, and only after my insistence did I get the two separate receipts. This made me feel completely taken for a fool, as something supposedly impossible was suddenly achievable after my complaints. Despite my willingness to find an amicable solution, this hotel demonstrated complete disorganization, incompetence, and unacceptable rudeness. The experience was a huge disappointment, especially considering the standards Novotel claims on their website. In all honesty, I will never recommend this hotel to anyone due to its extremely low level of service, lack of professionalism, and especially the immense rudeness and lack of respect towards paying guests.

Room had a great shower and all the vital items for a decent stay. The gym was not a gym. It’s way too small and has barely any equipment. Would suggest investing in more space and items! The restaurant had a very limited menu so I ordered Uber eats both nights I was there.

We came to the hotel as part of our wedding anniversary trip and the staff went the extra mile to make us feel special! Great location, a quiet hotel just a short walk from the city centre. I really liked the big spa in the vaults - huge sauna, nice little plunge pool, steam room.. and I had it all to myself! What a bliss. The staff was very friendly and nice, especially the girls at the reception. I read some reviews where people did not appreciate the not so fresh decor in the rooms - well, the room was clean, served its purpose :) We did not come to the hotel to admire the furnishings but the city :) We did not try the restaurant as we loved taking walks through the city centre in the evenins. We also like authentic local cuisine (Eisgrub-Brau was a great find). We always have a good stay at Novotel hotels and I am looking forward to our next visit.

I came with my football team on a pre-season tour, and we really enjoyed our stay at Novotel Mainz. The staff made our stay so enjoyable and the team felt really welcomed. Of particular enjoyment were the facilities; the sauna and the plunge pool were popular among the players, especially after the games and helped soothe sore muscles! Special thanks go to Frank, Abdel, Helene and Aida, who did a wonderful job looking after our needs and who were especially patient with our younger team members in the small hours...! And also Emily at breakfast who made sure we had everything we wanted. If we ever do return to Mainz, I'm sure we'll be staying here again!

Check-in was fairly swift and the staff were all friendly. The room was decent & clean but rather old fashioned. The bed was comfortable enough and had all non-feather pillows--great for allergy sufferers! Unfortunately, there was only a power outlet on one side of the bed--not good in this electronic age where two people need to charge devices at bedside. The room had a mini fridge & a coffeemaker. The bathroom had a shower/tub combo. The shower head & shower water pressure were fantastic! The shower gel was overly-perfumey--poor choice, in general, but especially for those with allergies; unscented would better serve the masses. There was decent counter space & a wall mounted magnifying mirror, which is nice for shaving & makeup. The hairdryer, unfortunately, was too small to work with a diffuser. The free WiFi had horrible signal, rendering it useless. Parking in the nearby garage is pricey. I've stayed here before but I may very well look elsewhere the next time--especially given the poor WiFi.

We’ve stayed here many times. Hotel has everything we are looking for, the first night after trip across the pond. Full service hotel with big rooms, comfortable beds, gym and pool, substantial breakfast, AC, in room coffee. Apples at the check-in desk. Great location overlooking the city. Walkable from Bahnhof, although a bit uphill.