Imperial Hotel Gold Coast

The service was excellent. The linen used was shabby could update the towels and bed linen was poor quality.

The hotel itself was fine, but it’s clear it has seen better days. Some maintenance is needed across both the public areas and guest rooms. While everything was clean and tidy, it feels like little has been refreshed since the rebrand to Imperial Hotel. We stayed a year ago, also in winter, and unfortunately the experience this time didn’t match the quality of our previous visit. The staff overall were friendly, though a few of the front office team could use a reminder that a warm smile goes a long way. Having worked in the luxury hotel sector for many years, I know firsthand how much that simple gesture can enhance a guest’s stay. Our main disappointment was with housekeeping. During our four-night stay, our room was not serviced on the third day - we had to request it after 6pm. The following day it was serviced, but not fully: towels were removed but not replaced, and amenities such as body wash were not replenished. We didn’t dislike our stay, but the overall experience fell short compared to last year. With some attention to maintenance and service consistency, the hotel could once again deliver the high standard it has been known for.

Restaurant is a very good Resort is very beautiful Area is quite

Doubt the room was properly clean before we arrive. Found broken glass on this thick carpet.

Phone did not work in room Wifi conection very bad No service at door or car park

Used to be called Versace hotel but changed now. Service was good and the room was spacious. Breakfast buffet was good too!