Imperial Hotel Gold Coast

Room was not at all a garden view which wAs a lie on trip.com!!! We got a room next to the car park entry which was covered by trees despite making a request for a room on high floor with good views...manager says can't do much n told me to take it with trip.com!!! Jacuzzi in the room was the only good point

Although the property is a near shell of what it used to be as the glorious Versace Hotel, it ticks a few boxes considering the reasonable price. The spa area is fully closed and no longer functional. The bed was okay, limited thin bath towel options but otherwise fit the bill.

The concierges were very friendly and helpful from the moment we arrived until we left. Our room was clean but not serviced to a 5star hotel standard( milk, coffee). The check in and out experience was excellent and the staff were friendly. The breakfast, although full of variety and delicious, did not offer 5 star service ( plates and glasses not removed in a timely manner and buffet not replaced quickly ) however the staff were friendly. The bar closed at 9pm which was far too early after people returned from dinner and less than halfway into the oyster hour(from 4-6pm) there were no more oysters which is not ideal. Helena compensated us with a round of drinks was appreciated. Overall, we had a relaxing and pleasant 4 days with a beautiful pool and attentive pool attendants.

Room and bed super lovely, bath is amazing, staff friendly, great breakfast, fantastic pool, I'll be back.

The service was excellent. The linen used was shabby could update the towels and bed linen was poor quality.

The hotel itself was fine, but it’s clear it has seen better days. Some maintenance is needed across both the public areas and guest rooms. While everything was clean and tidy, it feels like little has been refreshed since the rebrand to Imperial Hotel. We stayed a year ago, also in winter, and unfortunately the experience this time didn’t match the quality of our previous visit. The staff overall were friendly, though a few of the front office team could use a reminder that a warm smile goes a long way. Having worked in the luxury hotel sector for many years, I know firsthand how much that simple gesture can enhance a guest’s stay. Our main disappointment was with housekeeping. During our four-night stay, our room was not serviced on the third day - we had to request it after 6pm. The following day it was serviced, but not fully: towels were removed but not replaced, and amenities such as body wash were not replenished. We didn’t dislike our stay, but the overall experience fell short compared to last year. With some attention to maintenance and service consistency, the hotel could once again deliver the high standard it has been known for.