Guest User
October 14, 2023
We stayed in this hotel for 10 days and by day 3 we were already trying to book flights home! Absolutely shambolic. The trip was initially only booked for a week and we added extra nights before we went away, as it was our honeymoon and we wanted to make the most of our time together! What a mistake to make!. Arrived 5am local time ( after a 3 and a half hour transfer from Antalya airport) and got checked in. As we had our 2 year old with us, we were told we would have a family room, we were up on the 5th floor ( thankfully there was a lift ) and the room was tiny. Double bed and a single crammed in to the space, I’m sure my kitchen at home is more roomy and even that’s not big! Balcony totally unsafe for a toddler as the gaps in the railing were so big, not that she was ever out there alone, but still a concern. Shoddy bathroom, holes in the bed linen, and no kettle in the room. The food was awful, we ate out every single night, which is the last thing you expect to have to do on an AI holiday. Nothing was marked up, so it really was pot luck as to what you were eating!. Breakfast and lunch was just about edible, but the 3 of us had terrible upset stomach for most of the trip. Main pool too deep to stand even in the ‘shallow end’, kids pool didn’t even have water in!. Second pool did have a children’s area but it was very poorly maintained. There was only us and 3 other brits, rest were Russians and Germans, and staff were far more accommodating to them. One evening I had several men push in front of me at the bar and no one batted an eyelid, the staff were very rude to me and my partner ( with the exception of 3/4 members ). Drinks were rubbish, only had vodka , gin, and raki on the AI, no other spirits available at all. There was 3 bars on site and only 1 open ( with the exception of 1 afternoon when it rained so the indoor bar was opened for about 3 hours ) Small shop on the complex but very overpriced compared to shops nearby. Poor accessibility for prams, all the ramps were so steep, the one down to the beach bar had a locked gate at the bottom that never got opened. A week in and we had a receptionist come up to the room hammering on the door asking us to pay a late checkout fee, turns out they’d lost our paperwork for the extra 3 nights! We managed to resolve the issue but the man was very abrupt and rude to me!. On our second to last day we noticed a big commotion down by the pool, turns out the railings on the stairs down to the pool area had come off in a man’s hand, and he fell, nocking himself out and injuring his head badly. Only plus to the holiday was my husband had a spa treatment ( paid extra ) and he said it was wonderful and the spa staff were very nice. When we tried to get our transfer info for our return home, the hotel couldn’t find it at all, so we ended up having to contact the company ourselves for this info which I’ve never had to do in a holiday. You couldn’t PAY me to come back to this place, my advice is AVOID at