El Mouradi Cap Mahdia

The staff is exceptionally friendly and professional, creating a welcoming atmosphere. The hotel offers great amenities, including a large pool and beach access. It maintains high cleanliness standards throughout.

Honest review; the pictures look amazing, don’t be fooled! Reception: rude staff (except one young girl) the reception staff couldn’t care less. WiFi only available in reception - all doors open so no air conditioning working! Rooms: had to change rooms due to broken shower, no water, leaking sink, however they didn’t accommodate this until after 3 nights as they claimed they were full, very dated, no fridge, terrible lumpy pillows, 1970s TV that didn’t work, I wouldn’t bother with a TV if replace them with a fridge! You can hire a fridge if wanted! No tea or coffee making facilities, no room service, no telephone - all available as stated in their brochure. Maid service shocking, seems they’re instructed to clean rooms ready for arrival and not the guests staying there - keep your towels, you will be lucky to get them returned - 4 of us constantly given 3 towels if we were lucky - one night I had to wait at reception for 45 minutes trying to get towels this went on until 8pm! Grounds: with the exception of the “vine walkway” from the hotel to the pool the grounds are not looked after. This could be beautiful - but the gardens are dry and arid, not looked after. Breakfast area: cockroach on wall - yes I know we are in Tunisia but have a sweep of your restaurant before you open for service. Told the staff and they laughed. Omelette - ordered 2 mixed and tried to order 2 plain for my children - told to go to the back of the queue as I’d already ordered 2! Very basic breakfast and weirdly no toaster or bread? Just baguettes? Main restaurant: shocking ! Dirty tables, not enough bottled water for everyone, chipped glasses and crockery, consistently running out of food, raw chicken served off the hot griddle, however the pizza man NEVER stopped - the most hardworking chef there - praise to him! Why he was working alone baffled me - there needed to be at least 2 chefs there ! Very polite hardworking chef. Melon bar was brilliant at lunchtimes, again another really busy chef ! French restaurant: (if that is what it was?) non existent - used as an area to house the beach and pool DJ - some days the music was so loud when we came off the beach we couldn’t sit and enjoy a drink before getting showered. Pool and bar area: dirty pool, dirty area around the pool and patio area, dirty tables, broken sunbeds, and the bar area left a lot to be desired, hand washed glasses but the pool bar lads worked relentlessly - another credit to the hotel - the bar lads. The poolside toilets were disgusting at times - clearly need a cleaner doing half hourly checks. Entertainment team: great lads trying their best, good fun with various games if you wanted to join in, very friendly lads. “Fatty” the tea man - very friendly, always happy singing his “we like to move it” song - another credit to the hotel. Beach: beach umbrellas falling apart but did the trick, broken sunbeds, we managed to always get nice sunbeds but only because we were up on the beach early. S