Welcomhotel by ITC Hotels, Kences Palm Beach, Mamallapuram

The place itself is ok, it’s large and maintained well. The rooms are tiny, the service is mediocre, the staff does not care much and we need to keep asking for everything. No mini bar, bugs in room, no high tea or any event for that matter. Better avoid.

This is simply a corporate hotel making money out of its sea view thats it. Everything here is pathetic. My money is completely wasted and i am shocked that how come people reviewed them good on tripadvisor. After paying such hefty amount we get zero facilities, zero amenities and zero service. Food is also ok ok. They spoiled my day by breaking my fenny bottle by mishandling it. Moreover they are so annoying that nobody bothered to even say sorry. After me telling them that you spoilt my mood they are offering me discounts and upgrades. Again the same night resturaunt staff kept me waiting for in room menu for 30 mins and later told me that you can scan the qr code. How pathetic. Then i called their duty manager. Then the whole staff is around us focusing on us only. It gets so annoying at times that we are not looking for any" Ji Hazoori" here. We were just looking for good experience. I dont recommend this to anybody at all. Later on after my complaints they are sending us compliments through cakes, chocolates and suddenly everyone is behaving as if we are vips here, so that i dont put any bad review for them. In name of experience they are charging so much but instead they dont have any sea sittings, Any activities any special experiences. Nothing at all. Spa massage was good but if you look at the spa condition its like going into some cheap spa for massage. Personally speaking they ruined our trip and spoilt our mood. I wont ever come back here. If ITC brand is like this i would suggest they stop hospitality and first learn from oberois, Taj, intercontinental and all. Poor, pathetic condition of room. No hygience, housekeeping zero, smelly towels, insects everywhere, broken furniture. I dont think they even check before making you check in whether the room is in proper state or not. Phone not working properly. Stupid people, only making money. Few people who atleast kept us going - kabeer on front desk, head chef in resturaunt and the guy who handles concierge tall thin guy. Rest all zero Simply making money out of zero property and only because they have view.

Had a good experience. Auditorium is good. People were good. I will suggest it for everyone.enjoy all. Everyone come and enjoy

spent the day in welcome hotel. hospitality was good. Thanks Shreya and Sejal food was delicious and dalia she helps guide us

I had a wonderful stay at ITC Kences Palm Beach. All the staff were very friendly and welcoming. Special thanks to Sreeya at the reception for her warm hospitality, and to Arun from housekeeping who was so kind and helpful with my kids. A special appreciation to Mr. Praveen, Head of Housekeeping – I have known him from ITC Grand Chola, and once again he ensured our stay was very comfortable and pleasant. The only area that could be improved is the food, which did not fully meet the high ITC standards. Otherwise, a very enjoyable and memorable experience overall!

The service was favorable in this welcomhotel . Food was amazing. Front desk staffs are very friendly specially dalia and sejal