Explorers Hotel Reviews

Service is appalling One member of staff on both bar and restaurant downstairs Staff at reception slow and uninterested The booths are dirty at reception Do not book a taxi through reception as they charge double Feel sorry for the staff as just bad management Play center and pool great but needs a little more direction

Great hotel in a fantastic location for Disney. Great parking and shuttle service. Breakfast was great with lots of options. Food in the evening great and the pool was open late which was great when the children wanted to swim later after a day out.

Absolutely shocking!! The night staff are completely cruel and impossible. If you complain they threaten you with the police 🤷‍♀️ insane when all you want is to change rooms. Me and my autistic 9 year old son stayed here over Christmas. DO NOT MAKE THIS MISTAKE!! We were made to pay city tax straight away (not included in anything but in the long run that’s a minor scale of this dreadful stay. We asked to be moved rooms for a more peaceful night.. (not exactly a unreasonable request) They had us pack only to sit in reception on CHRISTMAS EVE to be ignored and put back into the same room after 2 hours! Don’t book here if you want anything that a respectable hotel would offer. We had no cleaner for 3 days, challenged for towels to enter the pool etc (Considering there towels are probably older than the hotel it was a bit cringe (bring your own if you stay here .. there’s actually a B&B next door also a Camponile. I’d seriously suggest these instead.. Every person that we spoke to here was dissatisfied and disappointed. It maybe “Close to Disney” and the website take good photographs of the pool … the pool is full of hair at first I thought it was a rat. Bedroom Carpets disgusting and in extremely desperate need of replacing Absolute rank hotel. If I could give it a zero star I would. No one of the night staff care, the men are actually really intimidating .. The guy with the glasses is just so rude and shouted at me in front of my petrified son for a simple room change. Disgusting behaviour, seriously don’t let the look of the pool fool you The reception night staff if you come across an issue are not bothered at all The actual hotel room are decrepit and theres cheaper places literally next door. Not worth a star Absolute let down. Here just a picture of the thread bare carpet in the room.

It was great for the grandchildren would highly recommend

Absolutely discussed by the room filthy bed bugs the lot. Witnessed a very disturbing scene with a child who had autism was in pool during closing time and staff was happy to get him out the water and let him run free and said he’ll find his parents when he was about 9 years old non verbal and was very venerable young man.

For family with children, this hotel is amazing to stay in. All activities indoor & outdoor activities available which is really for fun children. Free shuttle available to Disneyland. Breakfast service is amazing service we received.

Good location and I slept well as it was so quiet. Also free shuttle bus is good.

very good hotel

very nice for family vacation

No air cond , so a little bit hot in the room in summer

Hotel really close to Disney and great for all the activities offered, however several big downsides: the swimming pool (the reason why we chose the establishment) is frozen...the cleanliness in the changing rooms leaves something to be desired even after check-in time. closing for cleaning... The breakfast buffet in the morning is poorly organized and it's a real rush to help yourself and find a place...

Great hotel, very good breakfast and free shuttles to the Disney park. Magnificent swimming pool with 2 water slides...

It was just perfect.

Lots of great facilities for children. The rooms are a bit small though. The shuttle to Disneyland is handy.