Rimondi Grand Resort & Spa

Just back from the most gorgeous relaxing week in thus resort. We stayed in a junior suite with private pool. The room and pool were gorgeous very clean and perfect for what we needed. First time going all Inclusive and after reading through some reviews we were a little apprehensive about how we would find it. However the food was gorgeous plenty of choices at all sittings. The staff were very friendy, happy and attentive and nothing was ever too much. Please note though we heard quite a few people complaining that they didn't know they had to pay €10 per night per room in cash for the tax. We were made aware of this via our booking on love holidays though. We also heard people's complaining that the spa trea**ents weren't included in the holiday and any trea**ents were to pay for extra....again we were made aware of this before hand. Overall a gorgeous resort with three separate pools loads of chilled out terraces and seating areas and self serve beer, wine an soft drinks. I wouldn't say its a massive party holiday as there is only entertainment time per week but again this was described as a romantic relaxing holiday and that's exactly what we found. Can't wait to come back again.

I cannot stress enough that this hotel is NOT a 5* at all. We would rate it a 3* at most but a local taxi driver told us that in Greece it is classed as a 2* so that says it all. Arrival We arrived at the hotel around 11pm on the 14th April. On check in we was sat down with the manger who showed us a list of the rules/opening times etc and told us to read them there. I was too tired to read it all so I took a photo instead. She then told us we had to pay €10 per night per room for city tax so that was €140 for us as we had two rooms for a 7 night stay. This did come as a shock to us as there was no mention of the city tax and we were told it had to be paid in cash, as card payment is not accepted for city tax. We didn’t say anything and just paid it there and then as we was too tired to bother, and just wanted to rest. We was then showed to our rooms by a member of reception. We had been travelling for over 10hrs so we was hungry, thirsty and tired. On the list they showed us, stated that we could order room service. Which despite paying for all inclusive is €5 for the service plus the cost of any items you order. (so be aware of this as it’s not included in your all inclusive) So we placed the order at 23:30 room service stops at 1am as stated in the rules. So at 00:45 and still no food or drink, we decided to call reception. The card says to press option 9 to get through, the only problem is they have no phones in any of the rooms to call them!! So using our mobiles instead we called them. A guy at reception answered and said that he will call the bar to see where our food was. He then came back to us, and said sorry room service stops at 00:30 so we said but on the list your manager provided to us on arrival it states 1am and we ordered it at 23:30pm Anyway, we wasn’t allowed anything so we had to go without. The shop was also shut so we had no choice but to wait it out until morning. Food Food is not good at all. Myself and my husband had bad stomachs for 2 days from eating it. The eggs are slimy and under cooked and everything just tastes awful and cold. We was too scared to touch any meat after suffering from bad stomachs, so We lived off of chip rolls for the rest of the week. The soft drinks are also flat. There are flys absolutely everywhere crawling all over the food, the tables and the windows and you are bating them away whilst eating. This is particularly bad in the downstairs pool areas where you can get pizzas and sandwich’s during the day. Now I know it can’t be helped entirely but there is nothing to try to deter them. No food covers of any sort or fly traps in sight. That to me is majorly off putting, a load of fly’s vomiting all over the food you’re expected to eat!! Absolutely vile!! Alcoholic drinks for spirits start at 7pm and end at 22:50pm you can get cocktails that are pre mixed and taste awful or some flat larger. But that’s your lot. Luckily we’re not really drinkers so this didn’t faze us but if you

Here the food is AMAZING all inclusive with a great breakfast,lunch and dinner.Tons of public pools and private pools,park,on site shop and shuttle buses to take you to the beach and the town. Amazing views and sunsets. I totally recommend going with friends,family,partners.

This hotel is a joke when it comes to 5 stars. I've been to several five-star hotels in Europe and this really doesn't deserve this much. The bartender at the dionyssos bar serves himself all night long (you have to wait in line for 10-15 minutes). For billiards, air hockey is an extra charge for one game (2 euro). The sockets in the bar do not work to charge the phone. Alcohol also tastes really bad here (all inclusive only covers until 10:50 p.m. and after that hour the prices are ridiculous, e.g. 330ml beer costs 7 euros). During the all-inclusive meal, I asked the bartender if I could drink my beer at the bar because I don't like the taste of alcohol from them and there were really a lot of places, he replied „no”... but why??? this is ridiculous... I paid for all inclusive, I don't want to drink from them and he still forbids me from drinking his alcohol. The bartender also pays attention to people who have drinks on the table at 22:40 and they want to order new ones, they noticed that the drinks on the table were not ours but our friends'. After we contacted him, he didn't answer anything. I also know that this is a request imposed by the hotel and it's not only his fault, but it's ridiculous for me and for other people here. The bartender also serves drinks to his friendly customers for free after 10:50 p.m. We saw it. Check in at hotel it takes around 1hour of time.. (was 2am). Very weak wifi in our house... it was hard to watch anything. Even after check out, sitting by the pool, you couldn't order anything to drink from the bar. This has never happened to me in any 5-star hotel. You can buy but the price is overpriced. It's a stupid feeling when you ask the bartender something and he keeps telling you, you can't, you can't. Toilet paper constantly jammed inside. No drinks allowed in your room so means you have to buy a drink from the mini market. The food at the restaurant is never hot. Toilets are thirsty

Helpful and friendly staff. Food was good with a variety each day. We had a junior suite with a private pool, pool was a good size and cleaned daily. Room was spacious and clean, shower was a good pressure and temperature. Daily shuttles for private beach (free of charge) and shuttle to the town.

Very nice resort. We had a junior suite with private pool, very welcoming and pool was a good size and also cleaned daily, room outside with deck chairs to sunbathe also. Room was spacious and bed was reasonable. Food was good with lots to choose from. Only downside would be the resort is placed quite far from the town (not walkable) and local supermarket a 15 minute walk. Other than that a perfect stay.

Good hotel with some really friendly staff. Nicky, who works in the main restaurant, was amazing and really made my trip that extra bit special. I am a young solo traveller and Nicky made sure I felt comfortable and always had somebody to talk to. I cannot thank her enough. This hotel also offers a good range of excursions, I went on the Jeep Safari, and it was an amazing day - thankyou to all who were involved in the experience!

Lovely hotel situated in the countryside. Excellent room, reception staff excellent Maria and the manager sorted my taxi to the airport. Taris barman at the pool was friendly and helpful, infact evdryone was. Had to pay the 10 euros a day in tax but not the hotels fault, driver taken me to the beach was a great man , best holiday ive had in a long time, will be back.

As returning guests, we were not disappointed, indeed the owners have upgraded some of tge outdoor facilities for this year.The grounds are laid out like a village into the hillside. Stunning views, totally peaceful with a choice of swimming pools to suit all. The staff are wonderful, the food is traditional and the choice of veggies is amazing. If there us a downside, it is a little out of the way, a courtesy mini bus takes guests to the beach and for a small charge, into Rethymnon . Rooms and all areas spotless at all times, staff very attentive