Mercure Hotels in Magdeburg

Cyclist are welcome to leave their gears and explore the vibrant city by foot from this central location incl. cinema nearby, Hundertwasser house, museums and other attractions. Rooms are spacious and quite.

I only stayed one night in the midst of the pandemic so I’m sure this hotel has a very different dynamic in regular times. The reception area is fantastic, a huge, high ceiling area meaning you can see right up to the top floor. Add some pedestrian traffic and guests and you’ve got a great place to have a coffee or meet people. In today’s environment, it just seemed sad and empty. The room was well equipped, nice big bed, good bathroom - though who uses a bidet in 2020? Service was good as you would expect from having so few guests. As with all hotels, they are keen to point out and highlight their environmental commitments. But then this hotel takes payment for electric car charging - presumably with the excuse they have no choice etc, managed by another company etc. It seems green issues are only an initiative if they save money. That aside, I would stay here again and I’m sure it’s a very different place in normal times.

Here you are right if: I want a small room I need no comfort I need no bill I need no breakfast I have no expectations I come with simplicity clear I love eating from the machine

I'm trying my best to be fair to this place, but it all boils down to this, I did not enjoy my experience.  So, here are the cold hard facts,  it is a 3 star hotel located in a convenient spot for us on our way to the Czech Republic, so we stayed there. We chose the family room, which comes with a double bed and two single bunk beds. The room was clean and sufficiently kitted out for the needs of a quick stay over. The bathroom was sufficient for our purpose and had sufficient space to change. The lights in the room were somewhat temperamental, but after fiddling with them for a while, we got them to work. The hotel has limited parking and as we arrived at 21:30 hrs, there was none left so we parked nearby on the street which is free from 20:00 hrs to 08:00 hrs. Here is where the drama started. We were ”greeted” by a gentleman at the front desk who possessed a ”matter of fact” disposition. He is the stereotypical German with whom I like to work but lacks social skills. He was not rude, but neither was he welcoming.  He was not unhelpful, but I did not feel particularly helped. It would appear that if you don't call the hotel to confirm your stay by 18:00 hrs, your room is cancelled.  He told us this in a manner that made us feel like we were unaware of the obvious while simultaneously telling us that he did not cancel the room on this occasion.  To cut a long story short, after a long day of driving, we did not need to feel as if we were about to be stranded in Magnaburge with nowhere to sleep. To sum this up, it's a stop over spot on our destination, and while it served its purpose, I would not stay here again.

A stay at Hotel Residenz Joop places you in the heart of Magdeburg, within a 15-minute walk of Gruson Gewaechshaeuser and Elbe. This hotel is 0.8 mi (1.3 km) from Puppentheater Magdeburg and 1 mi (1.7 km) from Cathedral of Magdeburg.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.Take advantage of the hotel's room service.Featured amenities include express check-in, express check-out, and multilingual staff. Free self parking is available onsite.Make yourself at home in one of the 25 individually decorated guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include desks and blackout drapes/curtains, and housekeeping is provided daily.

No porters. Two separate lifts to get to the second floor. I booked a deluxe room and the first room I was given was in the attic with windows the size of the slits used to fire arrows out of in castles. After a serious complaint I was given a proper room however the air conditioner did not work. When I queried this the receptionist said the whole second floor was without air-conditioning this would have been fine if the outside temperature had not been the 34 degrees it was during our stay on top of this the room was west facing so the temperature inside the room was well into the 30's most of the time. The secure parking is €16 per day and the swimming pool an extra €6 per person per day. The restaurant was full of flies at breakfast time and front door did not work on the day we left so everyone had to use a side door.

I arrived late and left early (this hotel is about 5 mins walk from the Railway Station) but was very satisfied with my stay here. The hotel is clearly pretty new and was unusually decorated with a cycling theme which made it a bit interesting - I am tempted to return to the area with my bike in the future now! The staff I dealt with on reception were pleasant and I would describe the room as very clean and comfortable. The one minor annoyance was that there is no glass in the bathroom or even any kind of cup in the room but by the time I had undressed and realised this I was too tired to get dressed to go downstairs and ask for one (as invited by the notice in the room) so made do with an empty drink bottle I happened to have with me. Slept well in the room though, would stay here again.

Nicely furnished and fine rooms, equipped with all luxury. And especially very clean. Super pleasant bar with various seats. Breakfast buffet was very extensive. And all staff were tremendously friendly and helpful. Top service! A recommender and we will certainly go back ...

Es fing damit an, dass meine Reservierung nicht gleich zu finden war - kann vorkommen. Das Hotel hat vier Sterne - von wem frage ich mich? Man siehr noch, dass es mal ein Ramada war, aber leider nur der erste Eindruck. Die Holztäfelung machte es unmöglich gemütlich im Bett etwas Fernzusehen, die Kissen waren matschig. Eine Kaffee/Tee Station im Zimmer fehlte genauso wie eine Minibar. Die Sauberkeit war leider auch nur äußerlich, in den Ecken und auf dem Fernseher war es leider nicht so schön, Stauballergiker hätten hier Probleme. Das Frühstück war vom Preis/Leistungsverhältnis negativ, ich habe den Tag verärgert beginnen müssen, ein Foto von der Fischplatte lege ich bei. Die Brötchen einfallslos, die Würstchen viel zu lange gebraten und total vertrocknet, die Säfte nicht frisch und die Aufschnittauswahl mäßig. Der Preis war nicht gerechtfertigt. Der Schlauch der Dusche zu kurz und die Armaturen sind leider billige. Es fehlte ein Waschlappen und es gab auch keine Bodylotion. Das einzige was wirklich viel rausgeholt hat, war das Personal an der Bar. Dieses kämpfte gegen eine unzureichend ausgestattete Bar (Das Management ist das inkompetenteste, was mir seit langem untergekommen ist). Die Beiden gaben sich super viel Mühe, waren schnell und freundlich, auch in stark frequentierten Momenten. Man sollte beide befördern, denn deren Vorgestzte, sollten vielleicht einmal mit denen tauschen. Fazit: Das Hotel spart an allen Ecken zu lasten von Qualität und Service. Man soll kommen, bezahlen und gehen, aber sich nicht wohlfühlen. Es sind wirklich nur Kleinigkeiten und ich wäre sehr zufrieden gewesen, aber bei dem Preis, oder besser Preisen - nein Danke. Auch die im Fahrstuhl propagierte ”Best Price” Werbung für die eigene Webseite, stellte sich zumindest für mich als falsch heraus - ich habe den günstigeren Kurs woanders gefunden. Von Gratis Extras steht auch etwas im Fahrstuhl - auch Fehlanzeige. Schade!