Grand Madurai by GRT Hotels

It was a fantastic experience with the staff at the hotel . The overall experience with the hotel was great.

Reasonably quiet and further from the city which offers a space to relax after a busy day.

Friends and I wanted coffee in the middle of the night. Went to Grand and spent an hour and a half sitting at the outdoor deck. They happily served us tea and coffee for the 6 of us. Lovely hospitable service by Suvadeep at Bazaar. Thanks a bunch guys.

This is a new or newly refurbished hotel. It has a breadth of impressive modern facilities and is very comfortable - but a slight negative is the poor ambience and inattentive service in the one large restaurant. Positives : The front desk staff are very professional The entire hotel and the room are immaculately clean The room was very well equipped with an excellent array of modern comforts Laundry service was outstandingly good The spa, yoga room and gym were all good - and nice to have these There is a very wide selection of good food in the restaurant Cocktails were very well mixed in the bar Negatives: There is only one restaurant - it is large, busy and very brightly lit - this is fine for breakfast and lunch but at dinner the atmosphere just isn’t relaxing. The lights are much too bright. It feels like a cafeteria. Other guests had the same view. On our last night we decided to go out to Taj for dinner, just to try to eat in a more relaxed, calmer atmosphere. Also there are not enough serving staff and they are insufficiently trained. For example, when we sat down to dinner, on both nights no one asked us what we would like to drink. It was difficult to catch the attention of staff. They were friendly but looked busy and it was all slightly chaotic. The hotel is located around 8 km from the centre of Madurai. This isn’t too much of a problem, but if you book a Temple Tower view room, you will struggle to see the temple towers out of your window because they are just so far away.

The welcome and departure was amazing with traditional gift. Room is comfortable with lots of TV channel for us to choose. We are able to our own choice of fruits. Location not far away for other attraction. Breakfast has good variety and staff are helpful

Excellent hotel . Very friendly staff . Great room , loved the foot massager . Clean bathroom with modern amenities , loved the shower . Nice spread breakfast healthy tasty . From welcome to good bye the experience was memorable .Highly recommend the property.