Popular Novotel Hotels in Madrid

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Top rated hotels in Madrid

Novotel Madrid City Las Ventas

Novotel Madrid City Las Ventas

4.4/588 Reviews
I recently stayed at this Novotel hotel for a business trip. Unfortunately, the check-in experience was quite disappointing. They asked me to have a seat and promised to assist me shortly. However, if the staff member attending to you is occupied with premium clients, you'll be left forgotten in a corner. It was disheartening to see other guests who arrived after me being served before me. Moreover, the way the queue was managed was problematic since even if another staff member was available, they didn't approach you spontaneously. This was not what I expected from a Novotel. The hotel is shared between two brands: Ibis Styles on the lower floors and Novotel on the higher ones, with a common lobby. Consequently, the hotel felt very family-oriented and noisy, lacking the usual upscale atmosphere associated with Novotel. On a positive note, the room itself was clean, spacious, and adequate. However, the combination of two hotels into one and the underwhelming check-in experience did not impress me. I will not consider staying at this hotel for my future trips to Madrid. Therefore, I cannot recommend it.
Novotel Madrid Campo de las Naciones

Novotel Madrid Campo de las Naciones

4.3/598 Reviews
I checked in and the staff gave me a wrong room key and I ended up walking in on a woman naked, staff insisted on speaking bad English when I already said I don’t mind speaking French or Spanish if they preferred. I had an accidental wake up call at 5am, and I needed to get some sleep. I had room service coming in on me and even when I said do not disturb, I was naked!! The mask obsession in Spain is hard enough as it is and stupid. It seems like the hotel has many “mask police” walking around. What a weird hotel, I will not be making a return to this establishment
Novotel Madrid Center

Novotel Madrid Center

4.3/552 Reviews
If your looking for a weekend away to Madrid then look no further and choose the Novotel Madrid in the city center. The hotel is lovely and clean, the room are decent sizes and the shower is awesome. A special thank you to the hotel receptionist 'Sasha' who made our short weekend break amazing. Not only was she helpful and friendly she advised on historical points to see, advised how to travel around the city. The breakfast bar is spolit for choice and the hotel is only 20 minutes away by taxi to the airport T4, €30 a great price. The hotel provides complimentary water and housekeeping is great. This hotel has a lovely roof top bar and the food up there is amazing. Definitely worth all it's stars and the food is an excellent price. This is a great hotel in terms of location and access to both historical venues and shopping. While here we tried various foods such as Spanish, Indian, Thai and English . The people are friendly and getting around by metro is easy, or rentable scooters or bikes. The tour bus is also one to do, I went for my daughter's 16th and we all had a fabulous time .... also 20 minutes by tour bus to the Royal Madrid Stadium.

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