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"Hotel with an excellent location, in the heart of Gran Vía. The attention of the staff was very good. They have a terrace on the ninth floor with good views of the Gran Vía, where you can have a drink and enjoy the tranquility (something difficult in this city). They gave us a renovated room and we cannot take any inconvenience from it, it was spacious, with a huge bathroom and everything was very clean. We will definitely be back."

"Really rubbish, refunding the deposit nm can drag on for more than a week. Take the deposit in one second. It doesn't take a week to transfer money from within the country. Will never choose this hotel again"

"Location is excellent near the shopping district and metro station. The only thing about the room is, there isn’t any comfortable sofa seat or arm chair that you can rest on without dirtying the bed. Also, it’s cold at 11 degree, but you have to request for blanket. The room doesn’t comes with any blanket if you do not request for it. It’s weird. Overall, ok with the hotel"

"The location of the hotel is very close to the US Embassy in Spain, and is also close to the luxury street. The location is very good. The rooms are also very quiet, that is, the facilities of the hotel are a bit old, and there is no such thing as a high-end hotel."

"The location is good as it’s very central. The room was a bit small but it was on discount and the facilities were alright. We had a bathtub and had no problem going around Madrid. It’s not a bad choice but depending on the room your views could be better as our view was facing the building and there wasn’t much to see. Either ways it’s not a resort so I think the experience was good"

"I really love this hotel. I welcome cakes and bear candy on the first day. It is delicious, and the quality of the toiletries is very good. The hotel has a free mobile internet, a deposit of 200 Euros, and a refund. The breakfast area is small but it is really pleasant. Sitting on the balcony and enjoying the sun and tea, it is full of holiday. I will definitely stay again next time."

"Excellent treatment from the moment you arrive until you leave. Very recommendable. Very complete breakfast."

"The location of the hotel is very good, just next to Gran Via, you can go shopping when you go out. In addition, it is very convenient to travel, the subway station is at the door, the sightseeing bus platform is not far away, and there are several food streets around. The hotel service staff is also warm and thoughtful. It is worth mentioning that there are many Chinese restaurants in the surrounding area, as well as coco milk tea."

"The hotel service is very good, the location is also very good, the house has high ceilings and a small balcony. The breakfast is simple but delicious and the staff is enthusiastic. There is an access control at the door, and guests need to swipe their door card to enter. Those who do not check in need to ring the doorbell and ask the front desk to open the door, which is more secure. The only drawback is the lack of supermarket accessories."

"We had our flight cancelled in the middle of the night, which means we couldn't get any hotels for the same day because the booking time is too late. Even though I booked the room for the next day, the staff accepted to change it to this very same night. The room is big, everything is great. But the mini fridge light is off and some of the furniture a bit broken."