Guest User
September 8, 2024
I had an AWESOME time at Mayerling hotel during my short birthday stop in Madrid before meeting my friends. YANSEN, the SuperStar receptionist, made my stay truly amazing! He was warm and professional from the start, even before I arrived in Spain. When I got to my room, YANSEN, surprised me with Chocolates, making me feel right at home..He went above and beyond acting as my personal travel guide in the city; great recommendations with local restaurants, art, rooftops, markets, etc. The entire staff was very friendly and attentive, but YANSEN stood out with his genuine care and passion for customer service. Mayerling’s central location is perfect for solo travelers, and I always felt safe exploring the area. So, if you’re looking for a cute little boutique hotel, with outstanding service & on a budget, Mayerling is the place to be! Thanks for everything, see the Next Time!!